Agrifinance Associate Location: Brisbane Team: StockCo by Heartland Bank Is this your next role? We have an exciting opportunity for an Agrifinance Associate to join StockCo by Heartland Bank. In this role, you will support the day-to-day service delivery and transactional processing for our livestock finance business, while ensuring compliance with Heartland Bank’s credit and risk policies. You’ll build strong relationships with customers, distribution partners and suppliers, respond to queries, process stock purchases and sales, and help manage associated risk. You’ll also contribute to process improvements that lift efficiency and customer service standards. Does this sound like you? You enjoy working in a customer-focused, fast-paced environment where accuracy matters. You’re organised, proactive and comfortable juggling competing deadlines, and you take pride in providing clear, timely updates to customers and internal stakeholders. Key responsibilities Build and maintain positive relationships with customers, distribution partners and suppliers Process livestock purchase invoices in line with policy, credit parameters and settlement requirements Process sales and repayments and proactively follow up livestock proceeds Support overdue and credit compliance activities, including aged receivables reporting and follow-up Maintain accurate records and notes in the finance system and update repayment dates in line with credit policy Ensure information provided to customers (and nominated parties) is accurate, logical and timely Complete Workday recording, daily bank reconciliations and manage suspense accounts Provide daily cashflow forecasts and complete drawdowns and repayments in line with policy Identify improvement opportunities and help lift process efficiency and service standards across the team You’re a pro with Customer service and building rapport with customers and stakeholders Accurate, efficient administration and transactional processing Managing deadlines, prioritising work and following up proactively Clear written and verbal communication Problem solving and handling customer queries with care and attention to detail Working collaboratively and sharing workload to support the wider team Ideally, you will also bring Experience in banking or financial services (customer service and/or administration) Exposure to agribusiness or livestock industry (helpful but not essential) Confidence working with policies and process requirements in a regulated environment Interest in learning and contributing to continuous improvement A bit about us At Heartland Bank Australia, we focus on specialist banking solutions delivered digitally, allowing customers to spend more time on what matters most. We are a leading provider of specialist agrifinance and part of the Heartland Group, listed on the NZX and ASX (HGH). Can you see yourself here? Our values shape how we work and how we treat each other. We are committed to inclusion, flexibility and creating opportunities for our people to grow and succeed.
