Why 7-Eleven? We're an agile, human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. We work hard to embrace diversity and inclusion and encourage everyone at 7-Eleven to bring their authentic selves to work every day. Open office layout (in a great location – Richmond) which promotes collaboration, conversation and teamwork to drive results A flexible, remote-friendly work environment where people can enjoy a mix of WFH and in-office collaboration 2 days paid volunteer leave per year Free 7Eleven coffee and snacks in the office Social Committee club with regular events A strong focus on your development including unlimited access to Linkedin Learning The 7-Eleven Customer Experience Centre (CXC) is a mid-sized operation comprising of two teams. The Customer Care Team supporting 7-Eleven and Starbucks consumers (operating 8am to 6pm 7 days per week) and the Store Support Team supporting Franchisees, Store Managers and Support Office in Australia (operating 24/7). We are looking for some casual day customer service consultants on a part time basis, roughly between 10-20 hours per week . This would suit someone who is looking for a couple of shifts per week, weekend shifts days/nights and also public holidays (where public holiday rates will apply)! Must be immediately available. The role The primary role of the CXC Consultant is to receive inbound telephone calls and respond to emails in relation to support, maintenance and safety and other requirements at stores, as well as retail customers - and either resolve at first point of contact or escalate/manage as appropriate. What you’ll be doing Answer incoming calls and respond to emails Identify customer needs, clarify, and provide information using available resources Provide high quality service to customers and stakeholders Provide product and service information to customers Follow up with customers/internal stakeholders as necessary Identify issues that cannot be resolved immediately and escalate to Tier 3/Management Meet deadlines and KPIs (ACW, AHT, adherence etc.) About you Strong written and verbal communication skills Excellent attention to detail A genuine passion for customer service Ability to multitask and problem-solve effectively and accurately Interpersonal skills to build and maintain effective customer, team and stakeholder relationships Availability to start immediately Why join us Flexible casual hours that fit around your schedule Supportive team culture with ongoing guidance and coaching Hybrid working model (Richmond office work from home) Competitive hourly rate reflective of your experience Access to our Employee Assistance Program (EAP) 25% discount on food merchandise at the Richmond office Free coffee in the Richmond office Free onsite parking at our Richmond office Excellent public transport access What’s next: If this sounds like the right fit for you, click Apply Now and submit your resume outlining your customer service experience and availability. Suitable candidates will be contacted, so if you’re ready to start immediately, we’d love to hear from you. Want to work at 7-Eleven? - Good Call! At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2024-2025 and Bronze Accredited with the Australian Workplace Equity Index. At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned. To find out more about our current opportunities follow us on LinkedIn or view our careers page . LI-DNI
