This is a Customer Solutions Coordinator role with The Good Guys based in Southbank, VIC, AU The Good Guys Role Seniority - junior, mid level More about the Customer Solutions Coordinator role at The Good Guys Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100 store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today. Why join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description Deliver a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries and complaints Key responsibilties: Ensure the efficient delivery of customer orders and effective resolution of issues Provide customers with timely responses to digital, social and telephone based requests and effective resolution of complaints Manage third party sales and payment channel enquiries and facilitate the resolution of issues Process online sales and manual web order allocations to ensure the efficient delivery of products Identify and escalate any website defects to trigger corrections and reduce reputational risk or financial loss Escalate issues in line with established processes and provide information and input for business investigations, as required Work closely with stores and other teams to facilitate resolution of issues, as required Qualifications Frontline customer service Retail instore sales or administration Microsoft Office suite Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Good Guys team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering a positive customer experience Managing customer inquiries Processing online sales Key Strengths Frontline customer service ️ Retail instore sales or administration Microsoft Office suite A Final Note: This is a role with The Good Guys not with Hatch.
