This is a Client Support Representative role with National 360 based in Melbourne, VIC, AU National 360 Role Seniority - junior, mid level More about the Client Support Representative role at National 360 Gain valuable insight into the NDIS and play a role in improving client outcomes Handle enquiries, referrals, and bookings via phone and email Join a great team with events and amazing wellbeing & health supports Our National 360 Melbourne teams are looking for two experienced Client Support Representative to support our Allied Health team and make a meaningful difference for our clients. Available Office Locations: Cheltenham & Dandenong About The Role As a Client Support Representative, we're looking for a warm, proactive, and people-loving individual. You'll be the friendly first point of contact for any referrers, families and new clients wanting to get started with allied health services for the first time. You'll also be the first contact for local visitors to our Melbourne offices and clinics. The Client Support Representative role offers the chance to make a meaningful impact beyond the first interaction. You’ll support clients across Australia via phone and email as part of our national Client Support Team, while working locally in a supportive and collaborative office. In this role, you’ll guide new clients through accessing allied health services funded by NDIS, Aged Care and private pathways. Key Responsibilities Be the friendly voice on the phone and inbox, handling client enquiries, managing referrals and bookings. Connect new enquiries to the allied health services we provide. Keep the wheels turning in the office with seamless coordination. Build strong relationships with clients and teammates alike. Bring your personality, communication skills, and a love of helping others and we'll provide the rest! For more information or to request the position description, contact Annie our General Manager of People & Culture via email careers@national360.com.au About You 2 years of experience in a customer-facing role. Experience working with customer data, documentation, record-keeping. Sound MS Office, data entry skills and booking platforms (Word & Excel). A working knowledge of the NDIS sector (highly regarded). Excellent written and verbal communication. 2 years of experience in an administration role (highly regarded). Administration or Receptionist experience in a Healthcare setting (highly regarded). Sharp attention to detail and the ability to multitask under pressure. Quick thinking and confidence managing high-volume enquiries. NDIS Worker Screening Clearance and WWCC (or willingness to obtain). Willing to work predominantly at our one of our Melbourne offices, with the opportunity to work from home. ABOUT NATIONAL 360 Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention. 360 Benefits As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include: Generous Paid Parental Leave & Purchased Leave entitlements. 3 x National 360 Days/year to use on external PD or simply resting & recharging. Up to 5 weeks of annual leave each year via our Purchased Leave Scheme. 24/7 access to mental health and medical support for you and your family. Fitness Passport and regular wellness initiatives led by our Wellbeing Committee. Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays. A Work laptop. Novated leasing. Pet-friendly offices. Team-building events and funds for team celebrations. For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/360-benefits-rewards/ OUR COMMITMENT TO YOU National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process. We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the National 360 team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling client inquiries Connecting clients to services Building relationships Key Strengths Customer service experience ️ Communication skills Attention to detail Knowledge of NDIS ️ Administration experience Data entry skills A Final Note: This is a role with National 360 not with Hatch.
