This is a Business Officer - Bookings (Leave Cover) role with Epworth based in East Melbourne, VIC, AU Epworth Role Seniority - junior More about the Business Officer - Bookings (Leave Cover) role at Epworth Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description The Business Officer (Bookings) performs a variety of functions under the Patient Service Centre umbrella including: reception, administration, data entry, patient pre admissions, consulting suites, admissions and discharge; Billing: Health Fund processing; patient scheduling; receiving and processing of maternity, theatre and bed bookings and liaising with medical specialists, practice managers, theatre staff and other stakeholders to ensure efficient and effective use of operating time in producing a comprehensive theatre schedule that best utilises hospital resources. We are currently recruiting for part-time, fixed term (Until Feb 2027) - open to discuss a casual opportunity. You will be required to work across our Epworth HealthCare sites but will mainly be based at our Epworth Freemasons site (East Melbourne). To be successful in this role… You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike. You will have: Previous demonstrated experience in a similar administration role Strong customer service experience Healthcare experience Accurate and speedy data entry skills Relationship and people management skills Position Description Inherent Requirements About Freemasons Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care. Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure. Qualifications Qualification in Customer Service (Desirable) Additional Information At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Reduced cost of health services for you and your family at Epworth We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to make a difference? Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). For more information, refer to the attached position description or contact talent@epworth.org.au It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Epworth team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Performing administrative tasks Scheduling patient bookings Ensuring patient satisfaction Key Strengths Customer service experience ️ Data entry skills Administration experience Healthcare experience Relationship management skills Qualification in Customer Service A Final Note: This is a role with Epworth not with Hatch.
