This is a Client Onboarding Specialist role with Anglicare Southern Queensland based in Eight Mile Plains, QLD, AU Anglicare Southern Queensland Role Seniority - junior, mid level More about the Client Onboarding Specialist role at Anglicare Southern Queensland We're looking for a friendly and organised Client Onboarding Specialist (internal title: Concierge) to join our team. This role supports older Australians and their families as they navigate the Support at Home program. You'll often be the first point of contact, helping clients understand their options, compare providers, and feel confident choosing Anglicare for their care journey. The role operates within a flexible hybrid model, with the team attending our Eight Mile Plains office once per week and working from home for the remainder of the week. While some driving may be required for face-to-face client visits, the role is primarily focused on delivering remote consultations via phone, email and video. We're looking for someone who is confident using technology and skilled at encouraging clients to engage through remote consultations where appropriate, helping improve efficiency while maintaining a high level of service. We currently have two full time opportunities available, and depending on the candidate and business needs these may be offered as either a 6-month contract or a permanent position. To succeed in this role, you'll need to be highly self-motivated, comfortable managing your own time and workload, and confident working towards clear targets and performance expectations. A key part of the role is contributing to business growth by building trust from the first conversation, highlighting the value of our services and helping clients choose Anglicare with confidence. Day to day, you will: Speak with clients and families to understand their needs and explain how Support at Home funding works Help people compare providers and highlight the benefits of choosing Anglicare Take a solution-focused approach to guide clients through questions or challenges Manage enquiries via phone and email with empathy and professionalism Complete onboarding steps including data entry, documentation and system updates Coordinate with internal service delivery and finance teams to ensure a smooth handover once onboarding is completed Use technology confidently and adapt to evolving systems and processes This role suits someone who enjoys working with people, has strong attention to detail, and is motivated to support positive client outcomes while contributing to Anglicare's continued growth. Requirements National Police Certificate (current or willingness to obtain) Current Queensland Driver's Licence and ability to travel within the region Experience working with Sugar CRM and AlayaCare (desirable) Experienced using Microsoft Office suites, particularly confident and skilled in Excel Proven experience in client acquisition, customer service and sales Exceptional interpersonal, written, and verbal communication skills Knowledge or understanding of the aged care, home care and/or disability sectors (highly regarded) Ability to manage multiple tasks and meet deadlines with minimal supervision Comfortable using a range of software applications and open to learning new systems Commitment to confidentiality and professional integrity What happens now Apply now by submitting your current resume and an optional cover letter, and by answering a few short application questions. If you require any adjustments to the recruitment process or would like more information, please contact Daniel Walsh - dwalsh @ anglicaresq.org.au Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Anglicare Southern Queensland team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Speaking with clients and families ✉️ Managing enquiries Completing onboarding steps Key Strengths Client acquisition ️ Communication skills ⏰ Time management Experience with Sugar CRM and AlayaCare Knowledge of aged care and home care sectors Proficiency in Microsoft Excel A Final Note: This is a role with Anglicare Southern Queensland not with Hatch.
