Job Description At AFCA, delivering fairness for Australians depends on great digital experiences. As Senior Delivery Lead , you’ll play a pivotal role in transforming how our customers and stakeholders experience our services. This role is accountable for the end‑to‑end delivery of our Digital Experience Platform (DXP) including website re‑platforming, digital applications and customer journey uplift. You’ll bring together strategy, delivery and change, ensuring initiatives deliver measurable customer, business and regulatory outcomes in a complex, fast‑paced and highly regulated environment. This is a 2 year max-term contract. What you’ll do Lead the full delivery of the DXP transformation, including website re‑platforming and digital applications Translate strategy and customer experience objectives into clear delivery plans, roadmaps and outcomes Establish and lead scaled agile (SAFe) delivery structures aligned to enterprise governance and risk requirements Own delivery across digital channels, content, integration, data and platform enablement Act as the key integrator between business leaders, experience design, technology teams and delivery partners Manage delivery risk, dependencies, budgets and benefits across a complex, multi‑stream program Lead cross‑functional internal teams and external vendors to deliver outcomes with pace and quality Provide clear, confident reporting and assurance to executives and governance forums Act as a change leader, supporting adoption, capability uplift and modern ways of working Embed a culture of continuous improvement and customer‑centred delivery
