Introduction Sydney, NSW | 12-Month Contract (view to perm) About the Role Cheil Australia is looking for an experienced and results-driven CRO Manager to join our Sydney team, supporting our flagship client, plus other clients. This is a critical role within our digital team—focused on maximising performance across digital ecosystem through smart experimentation, user journey improvements, and data-led decision-making. You’ll be responsible for identifying conversion opportunities, designing and executing A/B and multivariate tests, and delivering measurable uplift in performance across e-commerce, campaign landing pages, and broader digital touchpoints. Description What You’ll Be Doing Lead and own the CRO strategy and testing roadmap for Samsung AU’s digital platforms. Partner with UX, analytics, development, and media teams to optimise digital journeys—from acquisition to conversion. Develop hypotheses and prioritise test ideas based on user insights, analytics data, and commercial impact. Design, execute and analyse A/B tests, multivariate tests, and personalisation campaigns. Deliver regular insights and performance reporting to internal and client stakeholders. Champion best practices in CRO, user psychology, and experimentation methodologies. Continuously improve the speed and scale of our testing programs and results delivery. Build and manage day-to-day client partnerships Diligently identify client needs and create business development opportunities with existing clients Managing client financials relating to all CRO clients and programs, forecasting, estimating, billable financial management Share results and report insights to all peer teams and executives Working closely with the operations, data, user experience, and website production teams Skills And Experiences What You’ll Bring Experience & Skills 5 years’ experience in a dedicated CRO or digital optimisation role—ideally within an agency or client-side on a complex or high-traffic account. Hands-on experience with experimentation platforms (e.g., Google Optimize, Optimizely, VWO, Adobe Target, etc.). Strong working knowledge of Google Analytics (GA4) and other digital analytics tools. A solid understanding of UX principles, user behaviour, and funnel optimisation. Familiarity with e-commerce and campaign landing page optimisation. A data-driven mindset combined with creative thinking and business acumen. Excellent communication skills with the confidence to present insights and influence senior stakeholders. Comfortable working in a fast-paced environment with multiple priorities and collaborators Why Apply? Work with a globally recognised agency and iconic clients Supportive and collaborative team environment 4 days in the office – 1 day WFH Opportunity to build business within a dynamic team Apply Now If you're passionate about Marketing and ready to take the next step in your career, we’d love to hear from you.
