Join the world’s premier mining technology company A FTSE 100 business, operating for approaching 40 years, with 22 offices globally A People first working culture, work from home and flexibility options, and great benefits About Us: With nearly 40 years of innovation, Micromine is a global leader in mining software solutions. Our products are trusted by the world’s leading Mining Companies across more than 90 countries, empowering mining operations with real-time data, enhanced safety, and operational efficiency. What We Offer An established multinational business, growing fast, with great benefits: High growth company providing growth opportunities for our people Work from home (WFH) and flexibility options to balance work and home life 12 weeks paid parental leave – primary and secondary carers Free gym membership Employee Assistance Program for you and your family Social Connection and Responsibility Program Discounted private health insurance Novated leasing The opportunity to work across both the Mining and Technology sectors An engaging team culture and a modern office in Perth About the Opportunity An exciting and unique opportunity, the Program Support Analyst, will support the design and deployment of customer surveys to capture meaningful feedback . Working across two functions within Micromine, with a 50/50 allocation of time to each function: Voice of the Customer and Project Delivery. This role combines data, customer insights, and project support, requiring someone who can work with data and engage with teams to deliver outcomes This is your chance to: Develop, maintain and improve dashboards and reporting outputs aligned to agreed business requirements Validate data accuracy, investigate anomalies, and coordinate resolution of reporting discrepancies Produce regular reporting on customer feedback and project outcomes to support business decision-making Respond to internal queries relating to reporting outputs and dashboards Review customer feedback and project outcome data, engaging relevant stakeholders to support follow-up actions Proactively identify trends and opportunities from reporting and VoC insights Support day-to-day administration and adoption of CX and project delivery platforms Document and maintain BAU processes related to reporting and feedback Assist regional delivery teams in the use and update of the project delivery platform, including task management, resource allocation and timesheet management. Identify and escalate delivery data issues requiring remediation or further investigation Assist in training staff and supporting ongoing education aligned to internal delivery frameworks and system standards About You o succeed in this role, you will have 1-3 years' experience in either insights, reporting, analytics, customer experience, marketing, service delivery operations or project support. Strong communication skills, with the ability to engage stakeholders across different teams, clarify requirements, and respond to queries, will be key to your success: Relevant qualification in business, marketing, analytics, or a related field (desirable) Exposure to Voice of the Customer (VoC) or customer feedback programs (desirable) Experience working with dashboards and reporting outputs (desirable) Experience with survey/CX platforms (e.g. Forsta, Qualtrics, Medallia) (highly regarded) Exposure to project management methodologies, PMO functions, or project administration (highly regarded) Experience working with distributed stakeholders and using collaboration tools to support communication and coordination Next Steps If you are excited about driving business growth and shaping the future of mining technology, we would love to hear from you. Apply now or visit www.micromine.com to learn more. Video
