This is a Underwriting Administrator role with MUFG Pension & Market Services based in Docklands, VIC, AU MUFG Pension & Market Services Role Seniority - mid level More about the Underwriting Administrator role at MUFG Pension & Market Services MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. The Role We are seeking an experienced Underwriting Administrator to join our team, responsible for the accurate and timely processing of underwriting and insurance-related member transactions. This role plays a key part in delivering high‑quality service to members, funds, insurers, and internal stakeholders, ensuring service standards, quality targets, and compliance requirements are consistently met. Reporting to the Team Leader, you will support day‑to‑day underwriting administration while contributing to continuous improvement initiatives and team success. Key Accountabilities and main responsibilities Process underwriting acceptances, declines, applications, correspondence, and follow‑ups within agreed service standards Maintain high quality outcomes, achieving a minimum 98% quality benchmark Proactively follow up required underwriting documentation with members Update insurance details accurately across systems Liaise with insurers and third parties to finalise insurance coverage Ensure compliance with legislative, financial, and fund‑specific procedures Complete investigations, adjustments, and quality reviews as required Communicate effectively with internal and external stakeholders to resolve enquiries Contribute to system enhancements, process improvements, and team objectives Experience & Personal Attributes Minimum 3 years’ experience in superannuation administration (insurance/underwriting highly regarded) Strong knowledge of superannuation legislation and administrative procedures High attention to detail and strong problem‑solving skills Excellent written and verbal communication abilities Strong organisational and time‑management skills Confident using Word and Excel Ability to work collaboratively and think laterally RG146 or ASFA qualification desirable . Some of our Employment Benefits FlexiWorks – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance supportv Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Background Checks Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MUFG Pension & Market Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Processing underwriting transactions Maintaining quality outcomes Liaising with stakeholders Key Strengths Superannuation administration Attention to detail ️ Communication skills RG146 or ASFA qualification Organisational skills Excel proficiency A Final Note: This is a role with MUFG Pension & Market Services not with Hatch.
