How will you make an impact? Are you passionate about making a positive impact to our members dignified retirement? At Hostplus, we’re united by a simple but powerful mission: helping our members achieve a dignified retirement. As our Claims Delivery & Enablement Specialist, you’ll play a critical role in making that mission real — shaping how insurance claims are delivered, governed and continuously improved across the Fund. This is a highly influential role where your expertise will directly impact claims outcomes, operational excellence, regulatory confidence and, most importantly, the experience of our members when it matters most. You’ll provide technical leadership across end‑to‑end insurance claims and underwriting operations, establish best‑practice quality and enablement frameworks, and drive sustainable uplift across people, process, systems and service delivery. Your work will help ensure Hostplus continues to deliver fair, consistent and compliant outcomes aligned to our values and brand. The opportunity In this specialist role, you will: Own and govern the end‑to‑end Claims Delivery & Enablement framework across all claims and servicing models, driving execution, optimisation and sustainable performance uplift. Ensure regulatory confidence, embedding compliance with Trustee obligations, Trust Deed provisions, SIS legislation and internal policy through strong governance and delivery discipline. Provide senior technical leadership and enablement, supporting consistent, high‑quality and timely claims outcomes across all life insurance products. Lead a data‑driven continuous improvement framework, delivering measurable improvements in decision timeliness, service efficiency, cost‑to‑serve and member experience. Translate strategy into action, leading process, system and capability initiatives that deliver practical, embedded operational outcomes. Oversee performance reporting and insights, uplifting claims metrics at individual, team and business unit level aligned to service standards, KRIs and partner agreements. Deliver actionable insights that support regulatory engagement, strategic decision‑making and execution of the Fund’s insurance and claims strategy. Lead the Insurance Claims Delivery Roadmap, with clear monthly and quarterly delivery cycles and outcomes. Govern training, accreditation and knowledge frameworks, ensuring capability, consistency and scalability across the claims function. Partner effectively with insurers, administrators and internal stakeholders, leading aligned teams to deliver strong service outcomes and sustainable operational performance. About you You’re a respected specialist who thrives in complex environments and knows how to turn strategy into results. You bring: Tertiary qualifications in a related discipline are desirable RG146 qualifications AIA qualifications or other insurance related qualifications will be well regarded Demonstrated experience in insurance claims, superannuation and/or administration environments. Proven experience in a relationship and Case Management environment Comprehensive experience in life insurance claims, with demonstrated technical mastery across all claim types. Outstanding leadership skills, with a proven ability to influence outcomes and lead uplift at scale. Deep technical proficiency in life claims assessment and decision‑making. Strong experience operating in case management and relationship‑based environments. A detailed understanding of the superannuation industry, including relevant legislation and regulatory obligations. A proven ability to manage competing priorities, work to tight deadlines and deliver high‑quality outcomes in complex settings. What can we offer you? Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include: Hybrid and flexible work environment 15% superannuation Additional paid leave over Christmas and New Year Additional 5 days paid “flex leave”, so that you can take time out when you need it 18 weeks paid parental leave Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year 3 days community service leave 4 weeks paid gender affirmation leave Access to long service leave at 5 years Access to subsidised financial advice Dedicated per person development budget to support your growth Just to name a few! About us At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity. Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security? Our commitment to diversity and inclusion We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve. We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support. How do I apply? If you are interested in this opportunity, please follow the prompts to make an application. We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).
