Job Description As our Head of IT Service Management, you will oversee the execution of our IT operations and systems to ensure high levels of service to support your internal customers. You will build and manage a customer centric team who take pride in understanding business needs while developing business strong relationships. Some of your key duties will be to: Develop the strategy for IT service management and operational plans anticipating complex issues, challenges, and opportunities and ensuring integration with our wider business strategy. You will ensure the strategy is successfully implemented and meets business needs. Provide authoritative, specialist advice to the CTO and our leadership team to guide the implementation of IT policy and the design and implementation of projects and change initiatives including chairing the Change Advisory Board. Ensure that we have a fit for purpose suite of IT Governance processes and tools in place and operating effectively so that IT operations are managed within our Risk Appetite. Ensure IT Support and End User Technologies are delivered in a cost-effective manner and within defined budgets. Lift meaningful engagement with stakeholders through the provision of clear, timely communication and reporting on service requests, incidents and IT changes Establish and monitor fit for purpose OLAs with all internal stakeholders so that support services are provided across our business in a timely and effective manner
