This is a hands-on support role within a NOC style environment, offering genuine exposure to live production networks and a clear pathway into Level 2 (and beyond) Support or Engineering roles. Think of a highly capable organisation with clear global ambition, where direction and growth are shaped by the voice and ideas of its people, not simply handed down. The business delivers consistently and works alongside some of the most recognised customers and partners in its field; organisations that rely on both its product capability and its ability to continuously innovate. Just as importantly, the company puts its people first. Flexibility around family and personal commitments is embedded into the culture, not treated as an exception. Growth is international and deliberate, with a strong emphasis on sustainability, long-term careers, and doing things properly. The role and responsibilities: Providing first and second-line technical support and incident triage within a NOC-style environment Troubleshooting connectivity issues across routers, gateways and connected devices Monitoring systems and responding to alerts, incidents and service disruptions Diagnosing issues, resolving where possible, and escalating effectively when required Communicating clearly with customers around impact, progress and resolution Working closely with internal engineering teams and external vendors Maintaining accurate ticketing and documentation in line with SLAs About you: 1-3 years' experience in IT Support, Service Desk or NOC environments Understanding of networking fundamentals (IP, VLANs, connectivity, basic routing) Strong communication skills and a calm, customer-first approach Comfortable working on-site in a shift-based environment This role would suit either/or: A Level 1 Support Analyst ready to step up, or A Level 2 Support Analyst happy operating across L1-L2 responsibilities
