6month contract leading a highperforming banking contact centre Your new company A well-established and highly regarded financial services organisation with a strong presence in the Australian market is seeking an experienced Contact Centre Leader to join their Sydney CBD-based operation. This organisation is known for its customer-first culture and commitment to service excellence. Your new role Lead a high-performing Customer Service Contact Centre team within a large banking environment Drive team performance, engagement, and service excellence through hands-on leadership and coaching Ensure outstanding customer outcomes in a fast-paced contact centre setting Report directly to senior leadership and work closely with key stakeholders 6-month contract opportunity suited to an experienced financial services contact centre leader Immediate or short-notice start preferred What you'll need to succeed To be successful in this role, you will have: Proven experience leading customer service teams within a banking or financial services contact centre Strong people leadership skills with a coaching and performance-driven approach Experience managing day-to-day contact centre operations and service delivery Ability to drive team engagement, productivity, and customer outcomes A results-focused mindset with strong stakeholder management skills Availability for a 6-month contract and willingness to work from the Sydney CBD What you'll get in return Competitive $500 per day contract rate Opportunity to work with a well-known financial services organisation Sydney CBD location Fast-paced and engaging leadership role Immediate or short-notice start available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to hannah.faithfull@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2991408
