Oscar Wylee is a leading optometry company with 140 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service About the Role We are seeking an enthusiastic team member to provide onsite support within our Sydney CBD-based Customer Service team. Our team operates Monday to Friday, 9:00 am to 5:30 pm Reporting directly to the Retail Support Manager, your primary responsibilities will include providing timely and effective support to our OW retail store teams on matters relating to product availability, customer enquiries, and order processing. You will also ensure the management team is kept informed with accurate and up-to-date information on order statuses. In addition, you will assist with quality-checking incoming orders to maintain our high standards of operational efficiency. Key Responsibilities: Respond to enquiries from our store-based teams throughout Australia, Canada and New Zealand. Respond to enquiries received directly from our customers via our websites and other digital channels. Greet and assist visitors to our Head Office. During periods of high volume ordering activity you will assist our packing and warehouse team to pack and dispatch goods. Coordinate and facilitate periodic returns, as well as inter-store transfers. About the person Qualifications and Experience: Previous experience in the optics industry is preferred Experience in retail customer service or stock management is advantageous Strong attention to detail with excellent organisational skills Strong English written and oral skills. Proven ability to manage and prioritise multiple tasks in a fast-paced environment A collaborative mindset with the ability to work effectively within a team Technical Skills: Familiarity with basic MS Excel or Google Sheets. Familiarity with ZenDesk & Magento (CRM) If you are interested in joining a growing global network of optometry service providers, we'd love to hear from you. Stay on trend with a free pair of prescription glasses every six months! Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.
