Banking Customer Service Your new companyJoin a Purpose-Driven Bank - Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices. Your new roleAs the first point of contact for our customers, you'll deliver outstanding service and support across a range of personal finance solutions. You'll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division. Key Responsibilities: Build lasting relationships by understanding and responding to customers' financial needs Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking Promote relevant banking products and refer specialist enquiries where needed Manage daily transactions with accuracy and attention to detail Support branch operations and foster a collaborative team environment Open new customer accounts in line with internal procedures and regulatory standards Represent our values and commitment to ethical banking in every interaction What you'll need to succeed Previous customer service experience (financial services experience is a plus, but not essential) Excellent communication and interpersonal skills Ability to build rapport quickly and effectively A proactive, team-oriented approach Confidence using technology and banking systems Flexibility to work a rotating roster (Monday-Friday 7am-7pm) and one Saturday every 6 weeks (9am-5pm from home, with penalty rates) Australian Citizenship or Permanent Residency What you'll get in return Competitive Salary: $70k-$72k package Hybrid Working: Enjoy a flexible model with 2 days working from home Training & Development: Comprehensive onboarding and ongoing learning opportunities Career Progression: Access to structured development pathways Community Impact: Paid volunteer leave to support causes that matter to you What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your Hannah.faithfull@hays.com.auIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.2991605
