Kick-start your career with a brilliant Customer Support role with one of Australia's top Superannuation companies! Step into an exciting new customer experience role with our client Vision Super, where you’ll do more than basic customer service tasks! You’ll make a real impact across all touch-points on the customer journey. You will be trained and mentored to become a subject matter expert across all parts of the business, and will become a confident, proactive and customer-centric professional in the team! About Vision Super: Vision Super is a proud, not-for-profit industry super fund with a strong member-first ethos. Established in 1947 - originally serving local government and utilities - Vision Super has grown into a member-owned fund open to all, managing close to $30 billion in assets and serving over 165,000 member accounts. Drawing on decades of experience, we deliver value directly back to our members. Why Vision Super stands out: Award-winning super fund - Our commitment to excellence has been recognized through numerous awards and ratings. Find out more at www.visionsuper.com.au/awards Member-first ethos, proudly not-for-profit since 1947 Values-driven culture built on Care, Commitment, Citizenship, and Trust Key Responsibilities: Answer enquiries from Fund members/employers promptly, politely and consistently across the team. Access system data as necessary to assist and provide general advice on Vision Super’s products and services Arrange and conduct general superannuation advice interviews for members and their partners Participate in outbound calling and targeted member marketing campaigns including welcoming new members to the fund and identifying opportunities for members to make the most of their superannuation entitlements Have a clear and up-to-date understanding of the superannuation industry and Vision Super’s products, performance and investment results About you! Ideally, you will have post secondary qualifications and looking for an entry-level customer service role. You could be fresh out of school or TAFE/ University or returning to work! The main aspect is having a positive mindset and wanting to help customers! We're looking for someone who: Has a warm, engaging and solutions focused attitude when it comes to customers Has experience in customer service roles (i.e. hospitality, retail or contact center) Is keen and motivated to be in a client-facing role (phone, email and some face to face) Can demonstrate experience working effectively in a customer service team Requirements Excellent telephone manner and interpersonal skills A positive member focused attitude Sound administrative skills Good keyboard, general computer and numeracy skills The ability to adapt to a range of situations and take on different tasks as required Education, qualifications and accreditation: Successful completion of secondary education Super Foundations (ASFA) or equivalent or willingness to complete this RG146 Superannuation willingness to complete this Appy today and join a market leading Superannuation firm in Australia in Customer Experience and Support!
