Job Description Permanent full time Based in Sydney, NSW Hybrid working arrangements What’s the role? We are looking for an experienced Lawyer or Senior Lawyer to join our Scams & Financial Crime Operations Legal team within Group Legal. You will be part of a specialist team providing high‑quality legal advice on scams‑related customer complaints, disputes and litigation, supporting regulatory and litigation matters, and partnering closely with operational and risk teams in a fast‑paced, high‑impact environment to deliver fair customer outcomes while managing legal, regulatory and reputational risk. Key responsibilities: Provide timely, practical legal advice on scams‑related customer complaints, disputes and litigation Support AFCA investigations and regulatory engagement, including interactions with external regulators and dispute resolution schemes Assist in managing legal risk across scams and financial crime operations and contribute to consistent legal outcomes Partner closely with operational, risk and compliance teams to resolve matters efficiently and fairly Draft and review legal documentation, correspondence, and submissions. Contribute to continuous improvement initiatives, including uplift of processes, controls and legal frameworks Escalate significant legal risks and issues as required and support governance and reporting activities. What do I need? 4 – 10years plus years’ PQE Experience in dispute resolution and/or litigation Experience within financial services would be advantageous Exposure to scams, fraud, financial crime or regulatory matters is highly desirable Strong legal judgement with the ability to balance customer fairness, regulatory expectations and commercial outcomes Excellent stakeholder management skills and the confidence to advise senior operational leaders Strong written and verbal communication skills, with the ability to explain complex legal issues clearly Highly organised, resilient and comfortable managing competing priorities in a dynamic environment. Why join us? We’re obsessed with becoming our customers' 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section. FAQs and how to contact us | Westpac We've tackled all those niggly question you may have, if you can't find the right answer contact us directly.
