JOB DESCRIPTION Why you will love working for Hilton! 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000 hotels located in 141 countries and territories around the world. Flexible work opportunities Discounts of up to 25-50% on products and services in participating Hilton outlets Comprehensive training and support for your new role Access to Hilton University training, offering more than 3000 learning programs Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work. About the role Lead and oversee day‑to‑day Order to Cash (OTC) and Procure to Pay (PTP) operations, ensuring accurate processing, up‑to‑date documentation, and adherence to SOPs and controls. Provide hands-on transactional support where required and drive continuous process improvement to enhance efficiency, accuracy, and service delivery. Coach, train, and support team members and hotel stakeholders on HAFS Australia processes and systems (including DocMX, Navision, and PEP); act as the first point of escalation for operational queries. Collaborate closely with Sydney, Nanjing, and Hyderabad HAFS teams to ensure consistent, high‑quality service across OTC and PTP functions. Maintain strong, proactive relationships with hotels, providing guidance, training, and ongoing support. Supervise and support month‑end activities, including postings, reconciliations, and reporting, to ensure timely and accurate close. Review and oversee balance sheet reconciliations, ensuring compliance with Hilton policies and internal control requirements. Ensure compliance with Hilton Worldwide Global Policy Initiatives (GPIs) and support internal and external audits. Manage team resources including recruitment, onboarding, workload planning, and coverage during peak periods or leave. Foster a positive, performance‑driven team culture through effective leadership, engagement, and biannual performance and development reviews. Provide ad‑hoc support across RTR, Revenue Accounting, or additional OTC/PTP processing as required, and demonstrate flexibility with shift coverage when needed. Skills and Qualifications As Team Member you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow; 5 years working experience in a similar role Completed or working towards a professional qualification (CPA, CIMA, CA) Proficiency, at an intermediate to advanced level, with computers and computer programs, including Microsoft programs (Excel and Word), Property Management Systems and Point of Sales Systems. Comfortable with Office 365 apps such as Outlook, OneDrive, Sharepoint and Teams. Working knowledge of Power BI, Power Automate and proficiency with Excel Macros an added advantage. Excellent time management and organisation skills High-level of attention to detail and accuracy Strong analytical, problem-solving and interpersonal skills Excellent written and verbal communication skills in English Ability to develop strong working relationships with internal and external customers It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous Accounting or Finance experience (hotel experience an added advantage) Relevant degree in Accounting or related business discipline, from an academic institution Experience with Navision highly regarded Experience managing a team (>5 TMs) Hilton, 1 World's Best Workplace Come for the job, stay for the global possibilities.
