This is a Multi site Manager - Soul Origin M4 Eastern Creek role with Ampol based in Sydney, NSW, AU Ampol Role Seniority - mid level More about the Multi site Manager - Soul Origin M4 Eastern Creek role at Ampol Job Description Soul Origin is Australia's fastest growing, award winning, retail food franchise Brand with over 100 stores across Australia. We’re looking for a passionate, people‑focused leader who knows how to create exceptional customer experiences every single day through building high‑performing teams, and driving service excellence. This is a Multi‑Site Manager position working with Ampol and managing our Consolidated Retail brands. In this role you’ll be responsible for the day to day running of a number of our small format, franchised QSR (quick service restaurant) stores, including our two Soul Origin Stores at our M4 Eastern Creek sites. What you'll do: Be the champion of our customers — ensuring every guest receives unbeatable service. Bring our values and culture to life for both customers and the team. Monitor and guide daily store operations to maintain fast, efficient service. Build capability across the front‑of‑house teams so they can add value to every transaction. Use customer feedback to create action plans, celebrate wins, and coach the team for continuous improvement. Execute retail initiatives, promotions, and offers to the highest standard. Stay informed on local competitors, customer trends, and community needs — and share insights with the wider team. Maintain a high level of safety for customers, crew and contractors ensuring store operations aligned with our business standards. Support team leaders to develop high-performing store teams, manage performance, and recruit and onboard new team members. What you'll bring: A passion for outstanding customer service and strong community connection. Proven leadership in retail, QSR, or a fast‑paced service environment. A safety‑first mindset and commitment to Ampol’s operational standards. Strong communication, coaching, and problem‑solving abilities. Confidence managing performance, rostering, inventory, and commercial targets. Flexibility to travel between sites and support teams over peak trading hours as needed. Why Join us? Competitive salary performance incentives Career development and leadership growth opportunities Supportive team culture and hands-on senior leadership The chance to make a real impact across multiple stores We are proud to be recognised as an employer of choice for women and are winners of an Employer Brand award through LinkedIn. Additional Information By clicking apply, you confirm you have read and agree to our Ampol Recruitment Privacy Collection Statement. We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Ampol team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Championing customer service ⚙️ Monitoring store operations Developing high-performing teams Key Strengths Customer service excellence Leadership in retail or QSR Safety-first mindset ️ Communication and coaching Performance management Flexibility A Final Note: This is a role with Ampol not with Hatch.
