About DBG Health & VidaCorp: At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, with VidaCorp's head office in Sydney, we operate as a global-scale, privately owned organisation powered by more than 1,500 professionals, united by a mission to help people feel better, live well, and thrive. DBG Health's consumer division, VidaCorp, builds leading brands with a focus on enhancing wellbeing worldwide and operating across Australia, New Zealand, the US, the UK, and Europe. VidaCorp's growing portfolio includes MCoBeauty, Nude by Nature, Esmi Skin Minerals, Natalis, Ferro-grad C, Chemists' Own, and more. Our teams work collaboratively to deliver high-quality, value-driven products at an accessible price point. About The Role We're seeking a commercially minded and execution-focused Head of Customer Operations to lead end-to-end retail and customer operations across our beauty portfolio - MCoBeauty, Nude by Nature, Esmi Skincare & Poni Cosmetics. This is a senior leadership role responsible for driving best-in-class in-store execution, leading high-performing teams across Visual Merchandising, Field Operations and Category, and delivering strong commercial outcomes through pricing, promotions, and operational excellence. You'll play a critical role in connecting Sales, Marketing, and Supply Chain to ensure seamless execution across key retail partners, while elevating the customer experience and strengthening brand presence in-store. Role & Responsibilities Lead customer and retail operations strategy across key retail partners, ensuring strong in-store execution and commercial performance Oversee Visual Merchandising to deliver compelling, on-brand retail presentation, planograms, and promotional displays Drive Field Operations performance through clear KPIs, coaching frameworks, and effective territory management Lead Category Management across Cosmetics, Skincare, Fragrance & Haircare to optimise range, innovation, and growth Own promotional planning and pricing execution, ensuring alignment to brand strategy and profitability targets Partner cross-functionally with Sales, Marketing, and Supply Chain to deliver seamless execution and continuous improvement Skills & Experience Proven leadership experience in customer operations, retail execution, or commercial operations within Beauty or FMCG Track record managing multi-functional teams across field, VM, and category functions Strong commercial acumen with experience in pricing, promotions, and driving sales performance Deep understanding of beauty categories including cosmetics, skincare, and fragrance Experience working with major retail partners in complex, fast-paced environments Highly analytical with the ability to translate insights into actionable outcomes and operational improvements Benefits Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more. Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance. Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility. Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success. Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development. DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
