This is a IT Support Analyst GILLMAN - ADELAIDE role with Spendless Shoes based in Adelaide, SA, AU Spendless Shoes Role Seniority - junior, mid level More about the IT Support Analyst GILLMAN - ADELAIDE role at Spendless Shoes IT Support Analyst Gilman- Adelaide We’re looking for a hands-on IT Support Analyst to join our team and help keep our retail stores and Support Centre running smoothly. In this role, you’ll provide frontline IT support, troubleshoot technical issues, and triage incoming requests to ensure the right problems get to the right technical teams quickly. You’ll work closely with store teams and internal departments to deliver reliable technological support across the business. This is a great opportunity for someone who enjoys problem solving, helping people and building their career in IT support. What You’ll Be Doing Provide IT support to retail stores and Support Centre teams Troubleshoot POS systems, payment devices, printers, workstations and connectivity issues Manage and triage IT support tickets through the service system Escalate technical issues to internal IT teams when required Assist with hardware setup, device replacements and system rollouts Maintain clear documentation and support records What You Will Bring Certificate or Diploma in Information Technology, or 2–3 years of equivalent experience in an IT support or application support role Strong analytical and problem-solving skills Experience working with IT service management or ticketing systems. Confident communicating with non-technical users Organised and able to manage multiple support requests End-user device support (laptops, POS, printers, peripherals) Basic networking (Wi-Fi, LAN, VPN) Exposure to business systems such as ERP or retail platforms Microsoft 365 or Azure ERP platforms such as Microsoft Dynamics Why you will love working with us People first: supportive leaders, real career paths and a culture that celebrates wins. Impact: autonomy to drive change across a national network. Perks: team discounts on our full shoe & accessories range, paid volunteering days, and onsite parking. At Spendless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, have the drive and willingness to succeed, we’d love to hear from you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Spendless Shoes team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing IT support Troubleshooting technical issues Managing IT support tickets Key Strengths Analytical and problem-solving skills IT service management or ticketing systems End-user device support Basic networking Exposure to business systems ☁️ Microsoft 365 or Azure A Final Note: This is a role with Spendless Shoes not with Hatch.
