About the organisation Our client, a well-established and reputable supplier within the building and construction industry, is currently seeking an experienced Customer Service Specialist to join their growing team. This is an excellent opportunity for someone with proven experience in a similar role who enjoys delivering exceptional service and supporting customers throughout their project journey. About the role . As the first point of contact, you will play a key role in managing customer enquiries, preparing quotations, and ensuring a seamless experience from initial contact through to order fulfilment. This position is primarily customer service focused, with a consultative approach to supporting customer needs. Your benefits. Our client offers a salary package of 65-70K Annually along with a stable, full-time opportunity within a well-established and growing business. You'll be joining a supportive and cooperative team environment with ongoing training and development, providing strong potential for long-term career growth. The role also offers exposure to a variety of projects within the building and construction industry, the opportunity to work with high-quality, in-demand products, and the convenience of on-site parking. Your key responsibilities. Provide knowledgeable support on steel building products, including (ideally) Colorbond roofing, fencing, patios, and guttering Manage customer enquiries via telephone and email in a professional and timely manner Prepare accurate quotations and assist customers with product selection Take a proactive approach by identifying additional products or materials customers may require and incorporating these into tailored quotations Follow up on enquiries and quotes to support customer decision-making (service-focused, not high-pressure sales) Liaise with internal teams including operations and marketing to ensure accurate order processing and on-time delivery Contribute to continuous improvement initiatives and overall customer experience Provide feedback on customer trends and insights About you. To be successful in this role, you will be a proactive and customer-focused professional who can think beyond the initial enquiry to deliver complete, well-rounded solutions. Strong communication skills with a customer-first mindset A proactive, solutions-driven approach High attention to detail and strong numerical ability Ability to manage multiple priorities in a busy environment Commitment to workplace safety Proven experience in a similar customer service role within the building, construction, or steel products industry Experience preparing quotes and managing customer enquiries Strong problem-solving skills and commercial awareness Full working rights in Australia Start your application. If this job sounds like a great opportunity, we'd love to hear from you. Apply today by sending your resume and cover letter outlining your relevant experience. About us. At Drake International Australia, your skills and aspirations deserve the best platform to shine. We are a leading recruitment agency with over 70 years of experience and a network of offices across Australia. We have helped thousands find their next career move by connecting talented individuals with exceptional opportunities across key industries. New beginnings start here at Drake Australia. Our Commitment to Diversity and Inclusion At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity. Right to Work The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
