Description Create your best future and join Westpac as a Principal Experience Designer Location: Sydney-based role only On-site Requirement: 2 days in the office per week Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role? As a Principal Experience Designer, you will play a key leadership role within Westpac’s Business & Wealth design practice, working across Business Transaction Banking (BTB). This is a strategic and hands-on position where you will shape experience direction across complex initiatives, confidently partner with senior stakeholders, and uplift design quality through strong craft leadership, coaching, and mentorship. You will lead design across multiple streams of work, providing clear direction to a pod of designers while helping teams move at pace without compromising experience quality. Additionally, you’ll influence strategy and roadmaps, guide experience delivery from discovery through to launch, and balance speed with high-quality outcomes. You will work closely with Product, Engineering, and Business leaders to deliver meaningful customer and business impact, while shaping how teams work by improving workflows, collaboration, and consistency across squads. Research and testing will be used to validate direction and strengthen decision-making across initiatives. You will also model modern design practice by using AI responsibly to improve speed and quality. While you don’t need to be an AI specialist, you are expected to be curious, practical, and committed to learning, applying sound judgement, empathy, and craft, and uplifting others along the way. What do I need? Significant experience working across experience design in complex digital environments (enterprise and/or financial services preferred). Strong craft leadership with the ability to mentor, coach, and uplift designers while setting clear standards and expectations. Experience using AI within design workflows to support synthesis, exploration, decision‑making, and efficiency will be a nice‑to‑have skill. Confidence influencing senior stakeholders and partnering effectively across Product, Engineering, and Business in ambiguous environments. Ability to work across multiple streams of work, balancing speed, quality, and outcomes. A collaborative, calm leadership style with high ownership, accountability, and a bias for action. Note: Please share a link or reference to your portfolio. Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button | wowjobs We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
