Job description About our Client: Troocoo is proudly partnering with a purpose-driven organisation to recruit several Residential Home Placement Officers to join a busy and compassionate team supporting elderly Queenslanders through the transition into aged care. Contract Details: Initial 3 month temporary role commencing as soon as possible Potential to extend Full support and training provided Parking onsite Monday to Friday, 8:30am to 4:30pm Interviews commencing as soon as possible The Role: Support aged care residents and their families through the aged care placement journey Act as first point of contact via phone and email for families, residents, hospitals and social workers Interview prospective residents and collect detailed financial and personal information Use government systems to assess eligibility, fees, room costs and funding options Guide families through concessional and non-concessional requirements Provide compassionate support through emotional and sometimes difficult conversations Manage applications, offers and admission paperwork across multiple sites Balance high volume enquiries with detailed administration (processes can take 3 days to 5 weeks) Work closely with a collaborative team across three locations About You: Strong administration skills with confidence using multiple systems Background in finance, case management or assessment based roles, ideally managing client journeys over the phone Comfortable conducting structured phone interviews and guiding people through eligibility, applications or financial processes Ability to manage competing priorities in a fast paced environment Experience in customer focused roles with complex or sensitive conversations Comfortable asking financial and personal questions with empathy and professionalism Calm, resilient approach when situations become challenging Genuine interest in supporting older people and their families Confidence following conversation scripts while knowing when to adapt High attention to detail with a strong learning mindset (older systems) Ability to work office based full time (Tuesday and Wednesday onsite required) Apply today and the team will reach out for a confidential conversation.
