Be the first point of contact, guide families with empathy, and manage care enquiries end to end in a role that truly makes a difference! Immerse yourself in a culture of continuous learning and personal growth Unlock your potential in a supportive environment that values your expertise Make a meaningful difference in what you do What will you do? We are seeking a Care Intake Coordinator to join our team at our Southbank office in Melbourneon a fixed term basis, acting as the first point of contact for prospective residents and families and guiding them through the aged care journey with empathy and clarity. This is a pivotal, customer facing role responsible for managing care enquiries from initial contact through to handover, ensuring a smooth and timely path to admission. As Care Intake Coordinator, you will work closely with Village Managers and care teams to ensure leads are well qualified, prioritised, and progressed to support occupancy outcomes. This is a full time, fixed term position through to the end of March 2027, with potential for extension or to become permanent. Key responsibilities include: Respond promptly and compassionately to inbound care enquiries via phone, email, and referral channels, ensuring service levels are consistently met Engage with prospective residents and families to understand care needs, timelines, and preferences, guiding them through each stage of the care journey Qualify and prioritise leads based on care type, urgency, and suitability, capturing accurate information to inform next steps Manage and progress care leads through the pipeline, maintaining consistent follow up and re engaging where appropriate to support occupancy outcomes Maintain accurate records in Salesforce, ensuring all interactions, lead statuses, and handovers are clearly documented What's in it for you? If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role! In addition, a career at Ryman offers: Opportunity to add to your professional skills Additional wellbeing leave and ability to purchase extra annual leave Company recognition and reward programme Access to over 40 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail Enjoy free fruit and Yarra River views from our modern Southbank office Convenient location, just two minutes from Flinders Street Station Social club events, social drinks and bring your dog to work Fridays! Who are you? You bring experience in a customer facing, intake, coordination, or sales support role, ideally within healthcare, aged care, or a similar environment You communicate with empathy and confidence, building trust with people navigating sensitive and often emotional decisions You know how to ask the right questions, actively listen, and guide conversations to understand needs and next steps You are highly organised, with strong attention to detail and the ability to manage multiple enquiries and priorities at once You are comfortable using CRM systems such as Salesforce to track activity, manage pipelines, and maintain accurate records You value people and kindness, and are passionate about delivering excellent results You strive for excellence and constantly look for ways to exceed expectations; delivering a high-quality service at speed will be second nature You believe in the value of strong, positive, trusting teams who work together as one As a resilient person you keep going, even when there are bumps in the road and you show composure under pressure You value communication that is simple, clear and straight to the point About Ryman Healthcare At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. At the heart of our business, everything we do must be 'Good enough for mum or dad.' At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions. If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you! Applications will be reviewed as they are received and interviews may take place prior to the close date. This means a job ad may close before the advertised close date.
