This insurance repair builder operates across Queensland, working closely with major insurers to deliver residential repair and reinstatement works. With a steady pipeline of work and a growing team, the business has built a reputation for being responsive, reliable, and easy to deal with, particularly in situations where homeowners and trades need clear direction and quick action. In this role you’ll take ownership of job setup from the moment work comes in. You’ll be speaking with homeowners, coordinating directly with trades, and working across internal teams to make sure every job is understood, prioritised, and set up correctly before it moves forward. You’ll be managing bookings, issuing work orders, following up outstanding information, and keeping systems updated so everyone has a clear view of what’s happening. A big part of the role is staying on top of communication, making sure nothing is missed, and keeping things moving without needing to be chased. Why You’ll Love Working Here Up to $80,000 super depending on experience In office role with real support around you, not working in isolation You’re surrounded by experienced people who step in and help A team that actually communicates and works together No being left to figure things out on your own Leaders who stay involved and support the team when things get busy A business that values doing things properly, not cutting corners Your work is noticed because it directly impacts the whole team Clear progression into a file manager or repair coordinator role A workplace where people back each other up, not pass problems on A down-to-earth team with good banter and no egos A mix of structure and flexibility once you’ve proven yourself A stable pipeline of work with strong insurer relationships Be part of a growing business without the chaos of big corporates What You’ll do Answer incoming calls/emails from homeowners, trades, and insurers Speak with customers & trades to move jobs forward Log new jobs, review the information provided, and prioritise Book estimators and trades, confirming times & access with all parties Create work orders and send them out with clear information Follow up trades and reports to keep jobs progressing without delays Update job systems so everything is accurate and up to date Manage documentation, contracts, and required paperwork Keep notes and job statuses updated so the team has full visibility Respond to questions and requests instead of passing them on Ensure every job is set up accurately before it moves into estimating and construction Skills Required Experience in insurance repair, building, or similar claims environment Experience handling incoming jobs, assessing urgency & prioritising Strong communication skills across phone/email with the ability to manage conversations and get outcomes Ability to manage high volumes of work without sacrificing accuracy High attention to detail with accurate data entry and job setup Confident with stakeholders including trades, customers, and insurers Ability to follow up, chase information, and keep jobs flowing without being prompted If you’re interested in a chat to find out more, contact Miller Langford Ely on 0466 806 732, or apply now for a confidential discussion.
