This role is based in Australia Join Smart WFM as our Project Management Practice Leader and play a pivotal role in shaping the future of technology-driven workforce transformation. At Smart WFM, we partner with organisations to unlock the power of people through innovative workforce management and HR technology solutions. As the leader of our Project Management Practice, you will guide a talented team of project managers , ensuring exceptional delivery outcomes while continuously strengthening our project management capability. Reporting to the Head of Service Excellence, you will lead the growth, engagement, and development of the practice. This role blends strategic leadership with hands-on delivery influence, overseeing project governance, guiding complex client engagements, and ensuring our delivery methodology consistently drives commercially sound and high-quality outcomes. You will play a key role in aligning people, projects, and capabilities to support Smart WFM’s continued expansion. By fostering a high-performing team culture, strengthening delivery standards, and championing continuous improvement, you will help ensure our clients realise the full value of workforce management technology. This role is ideal for a project leader who combines strong commercial awareness, deep technology delivery experience, preferably within UKG WFM solutions, and a passion for developing people and practices that deliver meaningful impact. While this is a "remote first" job, note that some travel to client sites may be require. Key Responsibilities: People Leadership (30-40%) Lead, coach and develop a high-performing team of Project Managers by supporting their career growth, fostering collaboration and ensuring strong engagement across the practice. Talent Allocation & Engagement (10-20% ) Work with delivery leaders to align project resources with client needs, manage practice capacity and ensure consultants are deployed where they can deliver the greatest impact. Delivery Governance & Forecasting (20–30%) Establish and maintain strong project governance, ensuring consistent methodology, accurate forecasting and proactive management of delivery risks across the portfolio. Client & Proposal Support (10–20%) Support client engagements and proposals by contributing to solution design, scoping and positioning the practice’s expertise with customers. Subject Matter Expertise (20–40%) Provide thought leadership in workforce management and project delivery, contributing to key engagements while mentoring consultants and strengthening practice capability. Continuous Improvement & AI-Driven Productivity (10–15%) Drive ongoing improvement across the practice by championing new delivery approaches, automation and AI tools that enhance productivity and project outcomes. Success Criteria: Practice utilisation, realisation rates and gross margin Employee engagement, retention and progression Quality and win-rate of proposals supported Client satisfaction (NPS) for engagements involving practice team Forecast accuracy within agreed variance thresholds (monthly and quarterly) Consistent application of PM methodology and governance standards Reduction in uncontrolled scope change and margin erosion Portfolio health visibility and timely escalation of at-risk projects Qualifications & Experience 10 years experience leading complex workforce management implementation projects. Proven experience managing and developing teams of Project Managers or delivery consultants. Strong knowledge of project management methodologies and delivery governance practices. Demonstrated ability to manage project forecasting, utilisation, and commercial performance in a consulting or services environment. Experience contributing to solution design, project scoping and proposal development for client engagements. Deep understanding of enterprise software delivery, preferably within workforce management or HR technology platforms. Experience with UKG Pro WFM, UKG Ready, or similar workforce management solutions highly regarded. Strong stakeholder management skills with the ability to build trusted relationships with clients and internal leaders. Proven ability to drive continuous improvement initiatives across delivery practices. Experience leveraging automation, data or AI tools to improve delivery efficiency and productivity. Relevant qualifications in Project Management, Business, Technology or a related discipline. Professional certifications such as PMP, PRINCE2, Agile or equivalent highly regarded. WHAT IS THE WORKING EXPERIENCE LIKE AT SMART WFM? At Smart WFM, we focus on providing the best possible support to our consultants. As a mature-thinking company, we believe that people are the most important aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow each individual to flourish , and express themselves in their own unique fashion, all while experiencing a great sense of belonging . We want each of our consultants to achieve success in whatever form it takes, from running a marathon to configuring a SaaS system or delighting a customer with great Project management service. While other companies may focus on Employee Assistance Programs for burnout support or massage sessions for stress relief, for us we are more concerned with not allowing our teams to land in those situations in the first place. We constantly review what we do and how we do it, to ensure positive and memorable employee experiences - experiences that are empowering and which allow you to maximise your value. We have a statement at Smart WFM known as the ' Dr. Seuss Policy ' . It's built around one of Dr. Seuss's famous sayings " Today you are You, that is truer than true. There is no one alive who is Youer than You." - In essence, we work with you to personalise the way you work at Smart WFM. Smart WFM has a Mature level of thinking, Trust, Communication, and Cooperation. We value diversity because it brings new ideas and perspectives to our work. We allow everyone to simply be who they are so that their work is fulfilling. That's how we create an enjoyable work environment with true meaning. INTERESTED? Tell us about yourself, and your specific work passions in a way that you are comfortable. Perhaps you are more traditional and want to send us your CV - that's cool You may be inspired to write us a letter explaining your passions and objectives, or Direct us to a personal website, blog, or portfolio to showcase your creativity, or Upload a video recording of yourself. Be you! - because that's important to us. ⚠️ ONE LAST THING We communicate through our BambooHR recruitment email system, however, emails may land in your spam mailbox . If you don't see a response from us, please check your spam box for emails from BambooHR, and add them to your safe list so you don't miss out on any communication. Thank you for taking the time to consider us as a place to develop your passion and grow your career. The Smart WFM Talent Team
