This is a Admissions / Waitlist Clerk - Targeted role with Hunter New England Local Health District based in East Maitland, NSW, AU Hunter New England Local Health District Role Seniority - junior, mid level More about the Admissions / Waitlist Clerk - Targeted role at Hunter New England Local Health District Step into the fast-paced world of hospital operations as an Administration Officer – Admissions, where your role supports the patient journey around the clock while enjoying the flexibility of a 24/7 roster that supports work-life balance and offers opportunities for additional shifts and career growth. ✨ Employment Type: Permanent Full Time, Permanent Part Time Position Classification: Admin Officer Level 3 Remuneration: $35.84 - $36.96 per hour 12% Super Salary Packaging Hours Per Week: 38 Location: John Hunter Hospital | Awabakal Country Requisition ID: REQ644425 Applications Close: Thursday 19th March 2026 Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. About The Role As an Administration Officer within Admissions, you will play an important role in supporting the patient journey from the point of admission. The role is varied and dynamic, with exposure to multiple areas of hospital administration. You will be required to work a 24/7 rotating roster, including nights, weekends, and public holidays. Day-to-day duties include processing admissions via the Emergency Department, planned and direct admissions, managing surgical waiting lists, maintaining accurate patient and booking information, and supporting admission-related revenue processes. You will regularly liaise with clinical staff, patients, and families to ensure admissions are completed accurately and efficiently. This role is primarily team-based and suits someone who enjoys working in a busy environment where priorities can change quickly. This is a great opportunity to work in a critical service within a large tertiary hospital, offering variety, flexibility, and strong exposure to hospital operations. The rotating roster provides flexibility, there are frequent opportunities for additional shifts, and the team culture is positive and welcoming. The service also offers internal opportunities for development, including higher-grade duties roles for those looking to progress. About Us And Your Support You will be supported by an experienced manager and a knowledgeable team who value collaboration and open communication. Comprehensive orientation is provided, along with a mix of face-to-face and online training. Ongoing education and learning opportunities are available to help you build confidence and develop your skills over time. The team values connection and recognition, with regular celebrations including a legendary Christmas lunch and Admin Day. There are frequent opportunities for additional shifts for those who want them, and clear pathways for internal development within the service. Where You’ll Be Working John Hunter Hospital (JHH) is a major tertiary referral hospital located in Newcastle and one of the largest and busiest facilities in NSW. The hospital is currently undergoing an exciting period of change, including transition to a new build, refurbishment works, and the rollout of SDPR. You will be part of the Admissions Service, which manages all patient admissions across the hospital, including emergency admissions, planned and direct admissions, surgical waiting lists, waiting list bookings, and revenue-related processes. The service works closely with inpatient wards, the Emergency Department, perioperative services, and clinical teams across the hospital. The work environment is fast paced and high volume, but the culture is supportive and collaborative. The team is known for working well together, supporting one another during busy periods, and maintaining open and honest communicatio What We Can Offer You At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer: Sustainable Healthcare: Together towards zero Proximity to shopping and other services 4 weeks annual leave (pro-rata for part time employees) Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance Salary packaging options - up to $11,600 plus novated leasing Fitness Passport for health and well-being - discounted gym options for you and your family Employee Assistance Program (EAP) for staff and family members If this sounds like you, we would love you to apply: You enjoy working in a fast-paced environment and take pride in providing high-quality customer service. You are flexible, adaptable, and able to manage competing priorities while remaining calm and professional. Health administration experience is highly desirable, along with an understanding of the patient admission journey and the financial implications of admission. You are comfortable using computer systems, pay attention to detail, and are open to learning new processes and systems as required. Bring your dedication, professionalism, and heart for healthcare to our team - we can’t wait to hear from you! Additional Information An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support. To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Katie McFadyen on Katie.McFadyen@health.nsw.gov.au Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hunter New England Local Health District team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting patient admissions Managing admissions processes Liaising with stakeholders Key Strengths Health administration experience Customer service skills Computer proficiency Flexibility and adaptability Team collaboration Cultural competence A Final Note: This is a role with Hunter New England Local Health District not with Hatch.
