Job Description Step into a role where your expertise can genuinely shape Australia’s response to scams. As scams continue to evolve and impact Australians, AFCA is leading the external dispute resolution scheme for the scams prevention framework. In this newly created position, the Digital Platforms Industry Lead, will drive the development and implementation of digital platforms-related components of the Scams EDR (External Dispute Resolution) Program. This is a rare opportunity to help protect millions of consumers in one of the fastest‑moving areas of the digital economy. You’ll bring your technical and regulatory know‑how to craft smart, scalable dispute‑resolution approaches, lead the digital‑platforms components of the program, and influence how platforms, regulators and industry tackle scam risks. If you thrive in complex, emerging spaces and want to make a real impact on fairness, safety and national outcomes, this is your chance to be part of something groundbreaking. This is initially a 12 month contract opportunity. Typically in this role you will: Provide expert advice on digital platform infrastructure, systems and regulatory frameworks, helping the Scams EDR Program Team (and others) navigate the complexities of scam‑related complaints. Lead the design, development and rollout of all digital‑platform components within the Scams EDR Program, shaping how AFCA supports consumers and industry. Partner with legal, policy, technology and operational teams — as well as external stakeholders — to ensure digital‑platform risks, opportunities and insights are fully integrated into the SPF (Scams Prevention Framework) and program design. Drive the creation of high‑quality guidance, training materials and internal knowledge resources that strengthen organisational capability in digital platforms and scams. Stay ahead of changes in regulation, standards and industry practice, bringing proactive insights that influence AFCA’s approach. Lead and support engagement with digital platform providers, industry bodies and regulators (including the ACCC), representing AFCA with confidence and credibility. Contribute to risk assessments and mitigation strategies to address digital‑platform vulnerabilities within the Scams Prevention Framework. Represent AFCA in cross‑sector working groups, forums and consultations, helping shape national conversations on scam prevention. Provide technical expertise to training, public education and awareness initiatives focused on digital‑platform scam vectors. Champion AFCA’s role in building community awareness and reducing scam vulnerability through targeted education campaigns. Undertake other key activities required to implement the Scams Prevention Framework and establish effective dispute‑resolution arrangements.
