This is a Warranty Services Technician role with JB Hi-Fi based in Upper Mount Gravatt, QLD, AU JB Hi-Fi Role Seniority - junior, mid level More about the Warranty Services Technician role at JB Hi-Fi Company Description At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices. We offer unbeatable value, world-class brands and exceptional customer service across our 300 store network, online, and in our commercial division, JB Hi-Fi Business. JB Hi-Fi is the perfect place to power your career , and we’re excited to hear from you. Why join JB Hi-Fi? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, plus access to Beny , our team member benefits app with exclusive offers, wellbeing perks and everyday savings. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description The Warranty Services Technician is responsible for supporting our Education and Business Sales Teams to assist in growing our commercial sales by completing activities related to the delivery of Warranty Repair Services as well as supporting our Customer base by providing a superior level of service which becomes our unique selling proposition in market. Key responsibilities: General desktop, laptop, tablet, hardware support and troubleshooting Perform in and out of warranty validation and repairs for Lenovo, HP, Microsoft and Apple devices, onsite or in our Brisbane repair center as required Use vendor software and documentation to follow repair procedures as per vendors training. Manage used parts and return accordingly within specified timeframe Basic administrative tasks including timely ticketing and timesheet processing each day Manage and schedule jobs/tasks to ensure they are completed within appropriate timeframe Maintain communication with customers and internal support staff Meet vendor and business SLA’s / KPI’s Complete all vendors training within specified timeframes. Assists other employees by skill sharing and the provision of advice and assistance Apply logical, methodical, and analytical approach to isolate and solve complicated hardware problems Please note, this role will require the successful applicant to driver commute to different locations. Qualifications To be successful in this role, you will need: General repair experience preferably in Warranty Sector Experience and repair qualifications in multiple vendors including Lenovo, HP, Microsoft and Apple. Demonstrated administration skills and computer literacy Team player with a strong work ethic Valid driver's license Valid Blue Card Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing hardware support Performing warranty validation and repairs Managing administrative tasks Key Strengths General repair experience Repair qualifications in multiple vendors ️ Demonstrated administration skills Strong work ethic Valid driver's license ️ Valid Blue Card A Final Note: This is a role with JB Hi-Fi not with Hatch.
