This is a Applications Lead role with BDO Australia based in Brisbane, QLD, AU BDO Australia Role Seniority - mid level, senior More about the Applications Lead role at BDO Australia We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals. We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully. Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that’s where you come in. About the Role The Applications Lead is responsible for the leadership, governance, and continuous improvement of the commercial applications portfolio from an operational and service delivery perspective. This role works closely with the Product Manager, Commercial Applications to execute product strategy, manage service performance, and ensure platforms meet business needs. Partnering with service lines, vendors, and IT teams, the Applications Lead ensures effective, reliable application services. Key responsibilities include: Lead operational delivery of commercial applications in alignment with product strategy, roadmaps, and priorities Act as the senior escalation point for application-related incidents, risks, and service issues Provide input into product planning by advising on operational constraints, risks, and dependencies Oversee application support, maintenance, and enhancement activities across the portfolio Manage prioritisation of incidents, problems, changes, and operational improvements Ensure dependencies across integrations, data platforms, infrastructure, and vendor services are effectively managed Monitor and report on service performance, availability, and operational health Represent application operations in governance forums, service reviews, and delivery discussions Ensure applications comply with regulatory, financial, contractual, and audit requirements Drive continuous improvement initiatives to enhance service reliability, efficiency, and user experience Use service and usage insights to identify opportunities to optimise application operations Contribute to application support and service management standards and ways of working across the team. Foster strong collaboration between applications, product, infrastructure, security, and vendor teams. About You This position will be accountable for overseeing the delivery of operations and service standards across business applications. We are seeking an individual with: Demonstrated experience supporting business-critical application portfolios in a professional services or complex enterprise environment Experience working closely with Product Managers to execute product strategies Proven ability to lead, mentor, and develop application teams while maintaining high service standards. Exceptional stakeholder management skills, with the ability to translate technical considerations into business outcomes. Why BDO? Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services. Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways. We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible. Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support. Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program. With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience. Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BDO Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading operational delivery ⚠️ Managing incidents and risks Monitoring service performance Key Strengths Leadership Stakeholder management Continuous improvement Product management Mentoring Regulatory compliance A Final Note: This is a role with BDO Australia not with Hatch.
