Position: ServiceNow Engineer / Administrator Australian Citizens Role Overview The ServiceNow Engineer / Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government environment. Key Responsibilities Administer and support the ServiceNow platform Configure ITSM modules (Incident, Change, Problem, Request) Manage users, roles, groups, and access controls Support ServiceNow implementations, deployments, and upgrades Perform platform configuration including workflows, forms, and UI policies Monitor system performance and resolve platform issues Support testing, deployment, and post-go-live activities Maintain technical and operational documentation Ensure platform compliance with Government security and governance standards Required Skills & Experience 3 years’ experience as a ServiceNow Engineer or Administrator Strong hands-on experience with ServiceNow administration and configuration Good understanding of ITSM and ITIL processes Experience supporting ServiceNow deployments and upgrades Ability to troubleshoot and resolve platform issues Strong communication and documentation skills Desirable Skills ServiceNow certification (CSA or equivalent) Experience working in Government or regulated environments Exposure to integrations and reporting
