Position: ServiceNow Developer Australian Citizens Onsite: 5 Days/Week Role Overview The ServiceNow Developer will support the design, configuration, and maintenance of ServiceNow applications for a Government environment. The role focuses on delivering reliable, secure, and easy-to-use ServiceNow solutions aligned with Government standards and processes. Key Responsibilities • Configure and develop ServiceNow modules such as Incident, Problem, Change, and Service Request • Develop workflows, forms, business rules, and UI policies • Support integrations using REST APIs where required • Perform unit testing and support system testing activities • Troubleshoot and resolve ServiceNow platform issues • Maintain technical documentation and follow change management processes • Work closely with business stakeholders and technical teams • Ensure solutions comply with Government security and governance standards Required Skills & Experience • 3-5 years of hands-on experience as a ServiceNow Developer • Strong experience with ServiceNow configuration and scripting • Working knowledge of JavaScript, Glide APIs, and ServiceNow Studio • Experience working in ITSM environments • Understanding of ITIL processes • Good communication and documentation skills Desirable Skills • ServiceNow certifications (CSA, CAD or similar) • Experience working on Government or large enterprise projects • Exposure to ServiceNow integrations and reporting
