Introduction At Strata Community Insurance, we have decades of experience delivering insurance solutions to protect strata communities. As a privately owned business, we are a trusted leader in the strata insurance industry, known for reliable and expert service. We believe in fostering an environment where everyone feels valued, empowered, and supported in their growth. Our team is at the heart of everything we do, and we are committed to helping you achieve your personal and professional aspirations. We’re looking for a customer‑focused Senior Claims Consultant with strong property claims experience to join our Claims team based in Melbourne. You’ll play a key role in helping us deliver on our vision of being the most trusted insurance partner to the strata community As a Claims Consultant, you will: Proactively manage claims end-to-end, analysing policy terms and applying sound judgement. Communicate confidently and empathetically with assessors, builders, brokers, and strata managers. Navigate escalations and high-value decisions with care. Select and coordinate service providers - working with assessors, builders, legal experts, and more. Identify opportunities for continuous improvement to improve claims outcomes. About You You’re a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter. You bring: Prior experience managing property claims or loss adjusting. Strata experience would be highly valued but not essential. Clear, professional, and empathetic communication skills. A curious mindset and a drive for continuous improvement. Strong attention to detail and the ability to make sound decisions under pressure. Full working rights in Australia. What you’ll enjoy most about working at SCI Flexibility: the cornerstone of how we work from our Melbourne office. Growth & Learning: Access to learning pathways through ANZIIF, Allianz, and an individual development plan tailored to your personal and professional goals. Leave Benefits: option to purchase extra leave and paid parental leave with superannuation. Financial Safeguards: Salary continuance insurance and salary-sacrifice options. Wellbeing: Employee Assistance Program (EAP) accessible to you and your family to support your overall wellbeing. Ready to Make a Difference? If you’re excited about managing claims with confidence, collaborating across specialties, and growing your career, we’d love to hear from you. Apply now and start a fulfilling journey to build a Better, Brighter Strata Community.
