This is a Patrol Officer- Impounding role with Townsville City Council based in Townsville City, QLD, AU Townsville City Council Role Seniority - mid level More about the Patrol Officer- Impounding role at Townsville City Council Permanent Full-time opportunity available (9 day fortnight) Cert III in Companion Animal Services or similar. LGO 2 ($64,201 - $69,909 per annum superannuation) based on skills, qualifications and experience Why Choose Us Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city. Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future. Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville Our Values: Safety, Excellence, Respect, Value, Enjoyment About The Role Townsville City Council are seeking an experienced Patrol Officer, this role will provide frontline service to the Townsville Community on behalf of the organization through the provision of timely and accurate information, processing of lost animals and, reuniting owners and pets, investigate and resolve customer enquiries relating to animal management in line with council policy and procedure as well as industry standards and state and local laws. About You Our ideal candidate will have: Cert III in Companion Animal Services or similar. Experience in Technology One, software applications or other similar local government business management systems and intermediate skills in Microsoft applications. Demonstrated ability to verbally and visually identify and describe animals, for instance the colour/s, sizes, and breeds of different species. Detailed knowledge of interpreting and applying local and state legislation. Ability to make sustainable, objective assessments relating to the impounding of animals. Authorised Persons Card (TCC) or the ability to obtain. First Aid Training or the ability to obtain. Current Queensland “C” Class driver’s licence. How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role. If you wish to discuss this position further, please contact braden.bloom@townsville.qld.gov.au For Further Information Review The Position Description. Closing Date: 11.45pm, Sunday 8 th February 2026 What We Offer 17.5% annual leave loading Up to 5 weeks annual leave Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Learning and Development opportunities Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings. We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion. Attachments N03990 Patrol Officer Animal Impounding_Updated Template December 2025.pdf Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Townsville City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing frontline service Processing lost animals Investigating customer enquiries Key Strengths Cert III in Companion Animal Services or similar Experience in Technology One or similar local government systems Intermediate skills in Microsoft applications First Aid Training Authorised Persons Card (TCC) Detailed knowledge of local and state legislation A Final Note: This is a role with Townsville City Council not with Hatch.
