This is a Learning and Information Services Officer role with Townsville City Council based in Townsville City, QLD, AU Townsville City Council Role Seniority - junior, mid level More about the Learning and Information Services Officer role at Townsville City Council Division/Section: Planning Environment and Lifestyle Position Type: Part Time- Fixed Term opportunity available until January 2027. Salary Range: LGO3 ($71,806 - $77,515 per annum superannuation) based on skills, qualifications and experience Location: Townsville Application Close: 11:45pm, Wednesday 25 th March 2026 About The Role: The Learning and Information Services Officer is responsible for the delivery of Learning and Information Services in accordance with the Library Services Strategic Plan and works as part of the Learning and Information Services Team, as suppliers to the Operations Support and Planning and Business Development Teams of the library. This is a part time role for 15 hours per week, Monday and Wednesday 9am-5pm. About You: The ideal candidate will hold a Diploma or Associate Diploma in Library and Information Studies (or equivalent qualifications or experience), along with a Certificate IV in Training and Assessment, a current “C” class driver’s licence, and a valid Working with Children Blue Card. They will demonstrate strong negotiation and problem‑solving abilities, high-level digital fluency, and a passion for mentoring and training others. With an enthusiasm for learning new systems, processes, and practices, they will contribute to delivering exceptional customer experiences. The role requires excellent written and verbal communication skills, including the ability to tailor information to diverse audiences, as well as proven experience working collaboratively within a team environment while applying a learning-focused approach to service delivery. Strong time-management skills, the ability to build effective business partnerships, and a commitment to high‑quality outcomes are essential. This position also requires the flexibility to work evenings and weekends as needed. For Further Information Review The Position Description. Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community. We have a range of benefits that confirm this commitment: Up to 5 weeks annual leave 17.5% leave loading Up to 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Access to a range of learning and development opportunities, including on-the-job learning and formal training programs Fitness Passport program offering discounted membership to selected health and wellbeing facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings. Contact Person: Donna Contact Email: dpg@townsville.qld.gov.au How To Apply Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold. For Further Information Review The Position Description. We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply! All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion. Attachments: Learning and Information Services OfficerUpdated.pdf Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Townsville City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering Learning and Information Services Collaborating with teams Mentoring and training others Key Strengths Diploma or Associate Diploma in Library and Information Studies Certificate IV in Training and Assessment Strong negotiation and problem-solving abilities High-level digital fluency ️ Excellent written and verbal communication skills ⏰ Strong time-management skills A Final Note: This is a role with Townsville City Council not with Hatch.
