This is a Operations Coordinator role with UniLodge based in Brisbane, QLD, AU UniLodge Role Seniority - junior, mid level More about the Operations Coordinator role at UniLodge Our Story At the UniLodge Living Group, our story is one of growth, community and opportunity. As Australia and New Zealand’s leading provider of student accommodation, we create places where students and residents feel supported and at home across our growing portfolio of nearly 130 properties and hotels. As we continue to expand, we’re looking for people who bring fresh perspectives and a passion for making a difference. Why This Role Matters Our Operations team plays a vital role in delivering a seamless living experience to our residents and supporting our property staff. As our portfolio continues to grow, the Operations Coordinator is essential in keeping everything running smoothly behind the scenes. This includes supporting tenant services, coordinating meetings, managing stock, and ensuring day‑to‑day operational needs are met efficiently. Your contribution directly supports the quality, consistency, and reliability of our operations across the portfolio. Key Responsibilities Include Address and resolve tenant and property queries related to pre-arrival modules. Monitor and manage email inboxes (Your Shop and Insurance) to ensure timely stock arrangement, distribution and claim submissions. Oversee ad hoc property stock orders and Your Shop inventory, while identifying opportunities to drive sales growth and stock distribution. Support properties in delivering pastoral care checks and provide monthly compliance reporting to the operations team Monitor and liaise with property teams on unresolved incident actions to ensure prompt resolution. Accurately record and distribute meeting minutes while coordinating internal and external stakeholder meetings. Your Strengths and Experience: You are a highly organised and proactive with strong administrative and communication skills, you are comfortable managing multiple priorities, coordinating stakeholders, and ensuring tasks are completed accurately and on time. You are someone who is confident in handling various responsibilities, and your strong organisational skills help ensure our teams have the systems, resources, and structure they need to provide exceptional living experiences to residents. You Will Also Have Highly proficient in Microsoft Office 365 – particularly Excel, Word, Outlook etc. Great attention to detail and previous experience managing shared inboxes, coordinating meetings, monitoring compliance and supporting operations. A demonstrated passion for improving business processes. Strong communication, documentation and organisational skills Unrestricted working rights in Australia & National Police Check. Life at UniLodge Living Group: At UniLodge, our people are at the heart of everything we do. We cultivate an environment where your contribution is recognised, and excellence is celebrated. We Offer A refined and inclusive culture where individuality is respected and meaningful contribution is valued A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage A connected community, brought to life through curated team events, celebrations and social initiatives Exclusive travel privileges, with preferred rates across Essence Hotels & Apartments Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams. Join our Brisbane Head Office team and play a key role in shaping our overall operational impact. Apply now with your resume and cover letter. The UniLodge Living Group are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the UniLodge team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Addressing tenant and property queries Managing email inboxes Coordinating meetings Key Strengths ️ Organisational skills ️ Communication skills Microsoft Office 365 proficiency Attention to detail Business process improvement Team collaboration A Final Note: This is a role with UniLodge not with Hatch.
