This is a Administration Officer Reliever role with Metro South Health based in South Brisbane, QLD, AU Metro South Health Role Seniority - junior More about the Administration Officer Reliever role at Metro South Health Keep hospital services running smoothly as an Administration Officer Reliever Join the Patient Services Administration team at QEII Jubilee Hospital as an Administration Officer Reliever (AO3) in this casual opportunity with shifts as rostered, including participation in a 24-hour roster if required. In this dynamic role, you will provide high-quality administrative support across multiple hospital departments, helping ensure patients, visitors and staff experience efficient and professional service delivery.c About This Role Your new role: In this role, you will provide flexible administrative support across a variety of hospital departments, helping ensure patient services operate efficiently and effectively. Provide relief administrative and clerical support across multiple service areas including reception, switchboard, wards, outpatient clinics and emergency department Act as the first point of contact for patients, visitors and staff, managing enquiries with professionalism and empathy Support patient administration processes including admissions, appointments, records management and data entry in hospital information systems Coordinate appointments, clinics and patient flow activities in collaboration with clinical and non-clinical teams Contribute to the smooth day-to-day operation of the service by managing workload priorities and supporting administrative service continuity About You You are a proactive and customer-focused administration professional who thrives in fast-paced environments and enjoys supporting healthcare teams to deliver quality services. Demonstrated experience providing high-level administrative support in a busy service environment Strong communication and interpersonal skills with a focus on excellent customer service Ability to manage competing priorities, work both independently and as part of a team High level of accuracy in data entry, record management and use of administrative systems Commitment to confidentiality, professionalism and supporting positive team culture Check out our quick tips and application essentials! What We Can Offer You We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle. We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions. We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs. About Us Queen Elizabeth II Jubilee Hospital: The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine. We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027. QEII Hospital, a place of opportunity to make a difference and grow your career! INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care. We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metro South Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing administrative support Managing enquiries Coordinating appointments Key Strengths ️ High-level administrative support Communication and interpersonal skills Data entry and record management Teamwork Confidentiality Customer service A Final Note: This is a role with Metro South Health not with Hatch.
