ASAP Start | 3 -Month Contract Parramatta or Newcastle | 5 Days in Office $40.80/hour Super Our Client Our client is a large government-backed organisation operating within the legal and financial services sector, supporting individuals across New South Wales. With a workforce of several hundred employees and oversight of significant client matters, the organisation plays a key role in protecting the interests of vulnerable individuals, including those requiring financial management support. The environment is structured and compliance-driven, with a strong focus on ethical service delivery, stakeholder engagement, and community outcomes. Why Contract With Us At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets , offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide. About the Role We are seeking 4x Client Service Officers to join a fast-paced operational team of 14 supporting financial oversight functions. This role is centred around engaging with privately appointed financial representatives, ensuring they understand and meet their obligations when managing the affairs of individuals requiring support. You will be responsible for managing a large caseload, handling inbound enquiries, and reviewing financial decisions to ensure compliance with relevant guidelines. The role requires a balance of customer service, administrative capability, and sound judgement when dealing with sensitive and sometimes complex situations. Client Service Officers x 4 – $40.80/hr super Location: Parramatta or Newcastle (5 days onsite) Start Date: ASAP Duration: Until 30 June 2026 (strong potential extension) Key Responsibilities Manage and monitor a portfolio of client cases, ensuring timely follow-up and resolution Provide clear guidance to external stakeholders regarding financial management responsibilities and compliance obligations Review proposed financial decisions to ensure they align with legislative and policy requirements Handle a high volume of inbound calls and email enquiries in a professional and empathetic manner Maintain accurate and up-to-date records across internal systems and databases Identify and escalate complex or sensitive matters to senior team members when required Participate in rostered phone support, managing consistent daily call volumes Support administrative processes including reporting, documentation, and correspondence Liaise with internal teams to ensure consistent and efficient service delivery Contribute to quality assurance activities including call and case reviews Build rapport with a diverse client base, including vulnerable individuals and their representatives Assist with continuous improvement initiatives within the team About You Proven experience in a contact centre, customer service, or client support role within government, financial services, banking, or superannuation sectors Ability to manage high workloads and competing priorities in a structured environment Strong communication skills with the ability to handle sensitive and complex conversations Demonstrated empathy and professionalism when working with vulnerable individuals Experience with case management or CRM systems is highly regarded High attention to detail with strong administrative and organisational skills Ability to interpret and apply policies, procedures, and compliance requirements Resilient and adaptable, with the ability to perform under pressure Relevant qualifications in finance, business, community services, or similar (or equivalent experience) Willingness to participate in rotating phone rosters and quality assurance processes Valid working rights in Australia are required. This role does not offer visa sponsorship and applicants must hold Australian citizenship, permanent residency or long-term working rights. Sponsorship is not available for this role. As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at . Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help. Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at and ( (Sydney), ( (Melbourne), ( (Brisbane), or ( (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
