Bowen Hills location (close to train) Lovely small team office environment Up to $75K Super Bowen Hills location (close to train) Lovely small team office environment Up to $75K Super This is a slightly different reception role. Rather than sitting at a busy front desk greeting visitors, this position is purely phone-based reception. You will be the first voice customers hear when they call, ensuring they are quickly connected with the right team member. Our client is seeking someone who understands the importance of making a professional first impression and who enjoys speaking with people while keeping calls moving efficiently. We are open to someone interested in a temporary role with a view to transitioning to a permanent role or for the right person the client would consider a permanent role straight up! The business currently utilises an offshore team to assist with customer enquiries, however they are seeking a locally based Receptionist who can provide that familiar first point of contact for callers. Duties & Responsibilities include: Answering incoming calls and directing them to the appropriate team member (both within Australia or Offshore) Taking clear and accurate messages Managing high call volumes and keeping calls moving efficiently Ensuring callers feel acknowledged and looked after Communicating messages via Google Chat and email Assisting with basic administrative tasks when required Potentially assisting with accounts enquiries or processing payments over the phone as the role evolves Initially, the phone volume is expected to be quite busy while the new system is implemented, however this will likely settle once customers become familiar with the new structure Workplace Benefits include: Monday to Friday hours – 8:30am to 5:00pm Professional yet relaxed office environment Supportive small team environment Stable long-term opportunity Central role within the business No weekend work or overtime required You will be ideal if you have: Previous experience in reception, customer service or phone-based roles A clear and friendly phone manner Confidence directing calls and managing conversations The ability to politely interrupt when needed to keep calls moving Good general computer skills A professional and reliable work style A little bit of life experience who understands how to manage different types of callers professionally and calmly A bright and positive personality, helping bring energy to the office while maintaining a calm and professional approach with customers As part of this small open-plan office team, this role plays a genuinely important role as the central communication point for the business. The office culture is professional and supportive, with a group of experienced team members who value reliability, respect and teamwork. While the role is phone-focused, you will be working within the office alongside the team, making this a great opportunity for someone who enjoys being part of a workplace environment rather than working remotely. If you enjoy speaking with people, have a strong phone manner and are looking for a stable office-based role where you play an important part in the business, we would love to hear from you. Please apply now for a confidential discussion. SCR-jacquie-speirs
