We are currently looking for a permanent, full-time Business Support Lead, to lead our Business Support team in Capalaba, on the Redlands Coast. Join our team of Journey Makers at Transdev Queensland and make a real difference to improving the lives of people travelling on our buses within Brisbane. The Opportunity The Business Support Lead will be responsible for the management, coordination, and continuous improvement of all business support functions including administrative services, customer feedback, communications support, onboarding administration, school liaison, lost property and events coordination. The role ensures high-quality, timely delivery across these functions while providing leadership and guidance to the Business Support team of two Business Support Officers. Your day might include: • Managing internal communications and customer messaging • Leading the end‑to‑end management of customer feedback • Delegation and delivery of all Business Support team tasks • Identifying issues and trends to support continuous improvement • Coordinating investigations and responses with stakeholders to resolve issues • Ensuring communications are aligned with governance and brand standards The talent you will bring: • Tertiary qualifications in a relevant discipline and/or experience in a similar role • Experience leading an administrative or business support team • Experience managing customer feedback or customer-facing functions • Proven experience working with business systems and databases • Stakeholder engagement experience including schools, community or customers What we offer: • Paid parental leave • Discounts on private health insurance, Maxxia Rewards program, and gym membership • Onsite parking • Health and wellbeing events and access to an Employee Assistance Program About Transdev Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good. Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward. Transdev celebrates diversity and equal opportunities. We are committed to creating an inclusive environment for all employees, regardless of race, gender, Indigenous status, age, religion, sexual orientation, disability, veteran status, or any other protected status. We want to reflect the diversity of the communities we serve and strongly encourage applications from individuals from all backgrounds and communities. To request a reasonable adjustment at any stage during the recruitment process please contact Shannon Howlett at shannon.howlett@transdev.com.au. What’s next? Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.
