Customer Support Officer – Disability Sector - Casual Role with Opportunity for Part-Time Want a role that fits your lifestyle and makes a real impact? Join the expanding team at Activity Care Services Australia and help transform the lives of individuals with disabilities! As a Customer Support Officer, you'll be key in providing participants and their families with a smooth, high-quality experience. About Us: Activity Care Services Australia is a fast-growing provider of Disability and Community Support Services, dedicated to empowering individuals with disabilities. Our vision is to promote independence, create a supportive environment, and engage participants in meaningful activities that enhance their quality of life. We’re a small team making a big impact! Quality drives everything we do, and we take pride in our passionate, client-focused, and multicultural workforce. If you're looking for a rewarding career where your dedication and expertise truly matter, join us in making a difference every day. What We Offer: Career Growth – This is a casual role working 5 days per week, with strong opportunities for ongoing hours and long-term growth as the business continues to expand. After six months, there may be an opportunity to transition to permanent part-time (subject to performance and business needs). Flexible Work Options – • 5 days per week • 2 days working from home Essential Tools Provided – We equip you with everything needed for success. Supportive Team Culture – Join a collaborative, inclusive team dedicated to your growth and excellence. Duties/Responsibilities: Stakeholder Communication and Meetings: Engage with participants, families, and service providers to ensure seamless support. Collaborate with managers to improve service delivery and participant satisfaction: Work closely with leadership to enhance service quality and client experience. Service inquiries and issue resolution: Address participant concerns and provide timely solutions. Administrative and Data Management: Maintain accurate records and support daily operations. Conduct participant follow-ups to ensure services meet their needs: Regularly check in with participants to assess and improve their experience. Staff and Participant Onboarding: Assist in onboarding new employees and participants for a smooth transition. Rostering and appointment setting: Assist in adjusting staff roster and assist with participant appointments for efficient service delivery. Participant Check-ins: Ensure ongoing participant engagement and satisfaction through regular check-ins to ensure the participant is always moving towards achieving their Goals. About You: Excellent communication skills with a strong customer focus. Passion for making a difference in the disability sector. Knowledge of the NDIS framework (highly desirable). Strong organizational and multitasking abilities. Proficiency in customer service software and technology. Previous experience in a customer support role within the disability sector is an advantage. Why Choose Us? At Activity Care Services Australia, you’re not just taking a job, you are building a rewarding career with purpose. Every day, you’ll make a real impact in the lives of others. We prioritize flexibility, work-life balance, and your professional growth, ensuring you thrive while making a difference.
