Full Time / 9-Day fortnight / 36.00 hours per weekSalary: From $101,616 per annum, plus SuperannuationPosition Brief - Engagement Officer About The Team The Community Engagement team sits within the External Stakeholder Engagement business unit, in the Office of the CEO. Delivering community consultation for all departments of the City, we play a pivotal role ensuring the views and insights of Gold Coast residents and visitors are considered in decision-making. A high performing team of 10 officers, it’s a fast-paced environment working with project teams on a variety of projects, from infrastructure upgrades, proposed new initiatives and strategic policies. Working autonomously and in collaboration with each other, we value our positive team culture, professional development and the personal wellbeing of our people. About The Role The Engagement Officer is responsible for identifying, developing, and implementing engagement strategies that increase community involvement and build stakeholder relationships across a wide range of City projects and initiatives. Help ensure community voices are included in decision-making and enhance the City’s ability to deliver meaningful consultation with the public. Responsibilities Include Identify strategic engagement approaches and opportunities to best support project needsDevelop and deliver strategic community engagement plans and methods required to achieve representative, ethical, and inclusive outcomesAnalyse and report on community consultation findingsWork closely with other team members to improve internal processes and approaches and increase stakeholder satisfactionBuild relationships with internal and external stakeholders to ensure alignment and coordination of engagement activities and strategic outcomesApply IAP2 Principles, the City’s Community Engagement Framework, and technical knowledge to provide advice and guidance to key internal stakeholders and drive continuous improvement. We’re Looking For People Who Have Bachelors Degree in Communications, Media, Marketing or Behavioural Science, or equivalent knowledge and experienceCertificate of IAP2 of Engagement highly desirable. Be part of shaping the Gold Coast’s future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. Benefits We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance: 9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350 fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. How To Apply To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) and screening question outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable. Contact Person Michelle Field Contact Phone mfield@goldcoast.qld.gov.au Closing Date Tuesday 10th March 2026, 11:59pm Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing. We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.
