About us: Pivotel is transforming regional telecommunications by bringing competitive, customer‑centric NBN and mobile services to underserved communities. Our Consumer division is scaling rapidly — and we’re building the product capability needed to compete in regional NBN and MVNO markets. About the role: As the Product Manager for NBN & MVNO, you’ll lead the end‑to‑end strategy, development, pricing, and lifecycle management for Pivotel’s consumer and wholesale NBN and MVNO product lines. This role is perfect for someone who loves data‑driven product management, thrives on owning commercial outcomes, and enjoys operating in a competitive, fast‑moving market. Key Responsibilities: Own the full product strategy and roadmap for consumer NBN & MVNO products Lead lifecycle management from concept through launch to optimisation Monitor competitors, market movements and performance trends Own pricing, inclusions, promotions and contribution margin outcomes Drive cross‑functional delivery across billing, customer support, systems, marketing, operations and regulatory Oversee device strategy, sourcing, compliance and lifecycle Advocate for customer experience, fairness and transparency Manage risks, compliance and regulatory obligations What you'll bring to the role: Strong product management experience (telecommunications ideal) Strong commercial and financial acumen, especially pricing/margin management Proven ability to lead complex cross‑functional initiatives without direct authority Customer‑centric mindset with a focus on clarity and fairness Ability to interpret market, competitor and financial data Strong communication and stakeholder management skills Why Join Pivotel? Flexible working options including 2 days WFH per week, supporting balance and wellbeing. Enjoy additional paid annual leave during your employment - 3 bonus days available from commencement of employment Competitive salary with annual reviews to recognise your contributions and ensure fair progression. Access to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail, and travel. Employee Assistance Program (EAP) offering 24/7 confidential support for you and your family. Supportive team culture - we value collaboration, continuous improvement, and celebrating wins together. To Apply If this role resonates with you and you’re excited by the opportunity to shape and influence a complex, multi‑technology network environment, we’d love to hear from you. Your architectural insight, product leadership and commercial expertise will help build Pivotel’s competitive position and support our growth in the NBN and mobile markets. Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities. All successful candidates will be required to complete an Australian Police Check prior to commencement.
