We are seeking a friendly, professional, and reliable front desk Resort Receptionist to join our team at Coolangatta. This is a great opportunity for someone who enjoys working with people and thrives in a fast-paced environment. Role As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring a smooth front desk operation. Key Responsibilities Welcoming guests and providing outstanding customer service Managing check-ins and check-outs Handling bookings and cancellations Responding to guest enquiries Processing payments and maintaining accurate records Assisting with guest requests and resolving issues Coordinating with housekeeping and maintenance teams Supporting the General Manager in administration tasks About you Friendly, well-presented, and professional Strong communication and interpersonal skills Ability to multitask and work under pressure and remain cool, calm and collected Qualifications: Previous front desk reception experience is essential Property Management System (PMS) - Ideally Resly Excellent communication and interpersonal skills. Strong organisational skills and attention to detail and ability to handle multiple tasks Proficiency in using computer systems and Microsoft software including Outlook, Word, Excel and Share Point A friendly and professional demeanour CAN DO ATTITUDE What We Offer Supportive team environment Ongoing training and development Flexible shifts including weekends and holidays Opportunity to grow within the company
