This is a Manager Compliance role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Manager Compliance role at NSW Department of Customer Service Manager Compliance - Complaints Directorate Grade: Clerk Grade 11/12 Duration: Temporary to 30 June 2026, with the possibility of extension or ongoing appointment Location: Sydney or Parramatta. Regional locations will be considered. The opportunity This is an exciting opportunity to lead a unit of complaint handlers where you can apply your considerable compliance expertise and knowledge in a regulatory environment. The role leads and manages the Compliance and Assessment Unit, responsible for assessing complaints and determining what regulatory action, if any, Building Commission NSW takes in response. By carrying out this important regulatory function, the unit ensures the most appropriate use of Building Commission NSW's regulatory resources while also contributing to the improvement of the building sector. The role Your key responsibilities as a Manager Compliance, Complaints Directorate, will include: Refine and maintain a risk-based compliance framework for the assessment of all complaints received by Building Commission NSW. Provide robust advice and recommendations to the Building Operation Branch's senior executives on actions to take in response to the most serious non-compliance or regulatory issues. Identify and highlight trends and emerging compliance issues in the building sector. Make assessment decisions under delegation on compliance or regulatory issues. Maintain and update policies, procedures and other controls to improve the efficiency and effectiveness of the complaints-function. Work collaboratively in the Complaints Directorate and across Building Commission NSW, delivering effective outcomes for the people of NSW and contributing to a positive work culture. Key attributes To succeed as a Manager Compliance - Complaints Directorate, you will: Be an effective, experienced and results orientated people leader. Have highly developed communication skills, including the ability to write, review and produce high quality reports and other documentation in a timely manner. Act with the highest degree of integrity and professionalism. Hold a Certificate IV in Government Investigations or have similar work experience and be prepared to acquire the qualification. Ability and willingness to travel across NSW if required. To be appointed into the role, you will be required to successfully clear and maintain: Pre-employment checks including a criminal record check, employment reference checks and Australian Working Rights check. If required, medical capacity screening regarding physical and psychological impacts of the inherent duties of the role What we need from you To start your journey towards becoming our Manager Compliance - Complaints Directorate, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills, knowledge and experience. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. For recruitment related queries please contact Afrah, Talent Advisor via afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 16th March 2025 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the Compliance and Assessment Unit ⚖️ Refining compliance frameworks Collaborating across teams Key Strengths ️ Compliance expertise Communication skills Leadership Certificate IV in Government Investigations Analytical skills Adaptability A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
