This is a Process & Automation Officer role with Banyule City Council based in Melbourne, VIC, AU Banyule City Council Role Seniority - mid level More about the Process & Automation Officer role at Banyule City Council Help build a digitally confident Council – be our Process & Automation Officer Banyule City Council is strengthening its digital capability to deliver modern, accessible, and efficient services for our community — and we're looking for a passionate Process & Automation Officer to help shape the way we work. If you’re energised by helping people adopt technology, enjoy solving problems with modern workplace tools, and love seeing practical improvements “land” across an organisation, this role is for you. Why you’ll love this role and what you’ll do: As the Process & Automation Officer, you will play a key role in uplifting Council’s capability in Microsoft 365, SharePoint, and the Power Platform. You’ll help teams collaborate better, automate routine work, and use data to make informed decisions — all while ensuring our digital tools are used safely, ethically, and effectively. In This Hands-on Enablement Role, You Will Build and maintain a Platform Enablement Maturity Model to guide measurable uplift. Develop practical frameworks, standards, and guardrails for automation, data, and collaboration. Design and deliver structured training programs, clinics, and coaching sessions. Foster a self service culture through champion networks and Communities of Practice. Deliver small, safe, and reusable automation solutions that support day‑to‑day operations. Ensure benefits realisation by tracking adoption, measuring impact, and reporting to leadership. Work closely with IT, Privacy, Operations, and transformation project teams to ensure alignment. Be the person who turns “We could automate that” into reality - this role is ideal for someone who enjoys enabling others and translating technology into simple, empowering tools that support real world work. What You’ll Bring/what We Are Looking For Applications are welcomed from candidates who are passionate about community, digital transformation and customer focused service design. We are looking for someone with: Experience implementing and enabling M365, SharePoint, and Power Platform solutions. Capability in designing and delivering training and digital literacy programs. Strong skills in process improvement, change and adoption, and user focused enablement. The ability to develop practical frameworks and repeatable digital patterns. Excellent relationship building and facilitation skills. A passion for helping people build confidence with digital tools. Qualifications in Information Systems, Business, or similar are valued, but extensive experience is also welcome. What’s On Offer A permanent full-time position with genuine work-life balance, hybrid working, and generous leave arrangements. Monthly Rostered Day Off (RDO). Salary from $109,953.82 per annum plus super. 26 weeks of paid parental leave - primary carer/4 weeks of paid parental leave – partner. Collaborative and inclusive team culture. Ongoing learning and development opportunities, including health and well-being initiatives. Pre Employment Requirements Nationally Coordinated Criminal History Check (NCCHC). Ready to lead the change? If you’re excited about helping people work smarter, shaping digital capability, and delivering community value through technology, we’d love to hear from you. Applications close: 16 March 2026 at 11.45pm. Please submit your resume and cover letter addressing the key selection criteria and setting out your achievements aligned to the requirements of the position. Please also address the job specific questions in the application form. For further details about a position, please see the position description and candidate information pack. If you have any questions, please call Rob Trajcevski on 03 9422 6179. Why choose Banyule? Join a dedicated team committed to making a positive impact on our community. At Banyule Council, you'll have the opportunity to drive service excellence, engage with diverse stakeholders, and contribute to the betterment of our community. We offer a supportive, collaborative, and innovative work environment where your skills and expertise will be valued and rewarded. Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email employment@banyule.vic.gov.au Our Values: Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture, and the positive way we work in partnership with the community. You will share our values and have a passion for helping a community of over 130,000 residents to live happier, healthier and more connected lives, all while growing your skills and advancing your career. We look forward to you starting the next chapter of your career at Banyule Council. Diversity Statement: Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community. To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025. Acknowledgment of the Traditional Custodians: Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history. Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all. Child Safe Standards Statement of Commitment: Banyule City Council is a child-safe organisation committed to the safety and well-being of children. Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Banyule City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Building and maintaining a maturity model Designing and delivering training programs Tracking adoption and measuring impact Key Strengths Experience with Microsoft 365, SharePoint, and Power Platform Training and digital literacy program design Process improvement and change management Relationship building and facilitation Framework development ✨ Passion for digital tools A Final Note: This is a role with Banyule City Council not with Hatch.
