A place for you. It means more here. We bring true purpose, authentic people and a proven path. You bring you. The Opportunity As a full‑time, permanent Collections Manager , you’ll be responsible for leading Shine’s cash collection and accounts receivable function, ensuring the effective management and recovery of all outstanding accounts owed to the business. This role will suit a self-starter enjoys picking up the phone, connecting with people, and securing payment outcomes. You’ll enjoy the chase, stay hands‑on in recovery from people who owe us, and take real satisfaction in turning overdue accounts into cash. Based in our Brisbane CBD head office and reporting to the Group Financial Controller, you’ll lead another collections officer, and play a critical role in supporting our progressive and authentic firm as we champion what’s right. It is also a great opportunity to shape Shine’s collections function. While the current process is heavily Excel based and manual, you’ll relish the chance to optimise existing processes. There are plans to embed a new system, and you’ll lead this development for our Finance team using your wealth of experience. Here’s how you’ll help us stay ahead of the pack: Leading the collections function by overseeing and undertaking cash collection and debt recovery activities to ensure timely, compliant and effective outcomes. Driving debt recovery and risk management through proactive management of aged debtors, payment plans, write‑offs, debt provisioning and engagement with external recovery partners. Providing financial insight and reporting by preparing aged receivables, debt provisioning and cash flow forecasts to support financial planning and decision‑making. Leading and developing the Collections team to deliver high‑quality results through effective people leadership and future implementation and development of our collections system. Partnering with key stakeholders across finance, legal and operational teams to resolve credit matters, improve processes and support continuous improvement. What you’ll bring To thrive in this role, you will have: Advanced knowledge of debt collection requirements, credit, accounts receivable across Australia and New Zealand, especially of the legal processes end-to-end. Excellent phone-based communication and influencing skills – you will be a natural negotiator who is able to create win/win outcomes. Advanced proficiency in Microsoft (e.g. Outlook, Excel, including manipulating data). Strong commercial acumen and problem-solving skills. Ability to work autonomously while leading a small team, and cross-functional initiatives. Shine Lawyers: A place for you. It means more here. At Shine, purpose really matters. It’s our clients, who summon the courage to stand up to injustice. It’s the communities we are part of and support every day. It’s our team, who champion what’s right and make this place what it is. We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 50 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive. Here are some of the things we hope you’ll love about working with us: Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow. Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people. Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you .
