This company is a proudly Australian, family-owned business with over 165 years of experience in wholesaling household appliances. They are recognised for delivering quality products and exceptional customer experiences. We are currently seeking a motivated Customer Service Representative with aftersales experience to join our team in Abbotsford. If you enjoy learning technical products, thrive in a fast paced environment, and take pride in solving problems, we would love to hear from you. Key Responsibilities Provide professional inbound technical support and assistance to customers Respond to product enquiries and troubleshoot technical concerns efficiently and effectively Manage and coordinate customer enquiries through to resolution, including complex escalations Handle warranty enquiries, book aftersales service jobs, order spare parts, and share product knowledge Identify and contribute to process improvements to enhance the overall customer experience About You Demonstrated experience in customer service, ideally within technical support or aftersales services Excellent written and verbal communication skills Experience with Zendesk and D365 Previous experience working with iRobot Vacuum Strong problem solving abilities Proficient in Microsoft Outlook and Office Australian Permanent Resident or Citizen You'll enjoy a supportive and collaborative team culture at our convenient Abbotsford location with onsite parking, along with monthly team social gatherings and the opportunity to contribute to a company committed to delivering exceptional service. If you are ready to bring your customer service expertise to a respected Australian business, we invite you to click "Apply Now" At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background. We provide reasonable adjustments for individuals with disability - please email adjustments@horner.com.au if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to. Consultant jade.patterson@horner.com.au Reference number: 200048583 Profession:Customer ServiceCustomer Service - Call Centre Company: Horner Recruitment Date posted: 27th Feb, 2026
